We booked the property and had an email exchange with the owner where they gave check in instructions. On the day before check in I sent an email and got no response. On the day of check in I sent email and had no response. I reached the property around 9.30 PM and no one was there to check us in. It was dark and the place was secluded. Not a good feeling. We decided to check ourselves in and to our surprise another family was already there in the same unit that the owner had rented us. We were traveling with children and by that time we were tired, scared and exhausted. We and the other family tried contacting the owner and they could not be reached. Apparently the owner had booked the same unit through another popular website with dates overlapping with our reservation. This is the worst home stay experience we have ever had. We finally had to pay extra to find another last minute reservation. We are yet to get our full refund. Don’t recommend this property and don’t recommend VrBO UK. I tried contacting them
Multiple times with my concerns but they are not helpful, they want me to make an international US phone call instead of them giving a call and help me with the situation. Don’t wish this experience for anyone. Owner later apologized but that came late and was of no use, the fact we could not reach them when we needed their communication the most is a big red flag for us.