My stay was short but I enjoyed every bit. The staffs were very polite and nice team. I love to be back again
charles
8/10 (良い)
Venita、Oregon USA
2016 年 10 月 20 日
良かった点 : 清潔度、スタッフとサービス、客室の快適度
my visit to swsis spirit hotel
First I used bathroom and got locked in but the key lock was broke. Management responded quickly but not able to fix broke door casing to get me out. I myself was fine and seeing the funny inside,, they were concerned that I was ok.. Could have been so bad for a person staying alone and get locked in....
The bathroom had black mold on ceiling.. And musty smell in room
Great people there and make you feel so welcome all the time.
The free breakfast was ok but not much to choose from. not my kind of food as i'm from another country. never been where complementary breakfast is for only one when you are a party of 2.. Booked for 2 i would always have to ask for another towel.... the bed was to short for tall people of 5'8"+
.
The pool wasn't so clean to be inviting to swim.
with some good maintenance this is a great place to visit with live entertainment. I loved the friendly atmosphere.
Venita
10/10 (非常に良い)
Rose、UK
2015 年 11 月 18 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Well done
Excellent stay. Thanks
Rose
8/10 (良い)
Timothy、Agbor
2015 年 11 月 8 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very nice
We enjoyed our 8days stay.
Timothy
6/10 (普通)
DS、Johannesburg
2015 年 6 月 29 日
気になった点 : スタッフとサービス
My Expedia booking was not honoured
My Expedia booking was not honoured even after nearly an hour trying to produce the Receipt with poor Wifi (I showed them the Booking Confirmation sheet). When I gave them the Receipt they insisted upon also having the still refused to give me a room.
Therefore I had to pay again as it was now late at night and they would not even try to call Expedia to ascertain whether or not we were entitled to a room.
I put in a call to Expedia later that night and the attendant said he would look into it and let me know the outcome. I have heard nothing since.
The hotel is not bad but the staff even though they try are poorly trained, especially the unpleasant man who runs the gym (which is open at someone other than the guests' convenience for about 4 hours a day!). The Manager is inaccessible and therefore completely useless. We have not heard or seen anything from him after all that happened that night. Luckily we checked out the next day instead of staying for the two nights originally planned.
Above all they need to train the staff in customer service and get rid of the useless manager.