Art of the Loom Gallery

Booked the premium double room with caldera view balcony. Room did not appear like the photos and not what would expect for premium room. There were cobwebs inside the room, the balcony was a side view, also the towels provided for us were wet on the bed. When booked it said we had one free drink on arrival and a bottle of wine, we got neither then when we questioned this we only got the wine. The bathroom was small and did not seem that clean, also small shower with curtain that did not enclose the shower so the floor got wet.

You cannot get to this hotel by vehicle which I didn’t know ahead of time. They “contacted us” on WhatsApp which I don’t have. Our driver once realizing you cannot reach by vehicle dropped us off at the bottom of the hill and said it’s up there. The phone number doesn’t reach anybody so after wandering around up the hills and down the hills for over an hour we finally found some nice person that could help us. He directed us to the hotel. it takes 20 minutes when you know where you’re going to get to the hotel up and down steep steps. We finally got the hotel and the room was not ready. We waited for 2 1/2 hours. Once we were told the room was ready, We went to have a look. When we tried to use the hot tub it was dirty with somebody else’s rose petals. There are no roses in the vicinity. There is no toilet paper. The air conditioning didn’t work, the TV was wasn’t working, safe wasn’t working, the coffee maker wasn’t working. Nothing was as it was advertised. The staff was not able to help with anything. We were never able to get anybody on the phone or speak to a manager. I would not recommend this to anyone.