1 The outside bedroom door on the upstairs twin room that lead to the outside area closed at the top and not the bottom.
2.Although the bed was comfortable the bed near the door in the twin room and the double bed made such a racket when turning over resulting in not much sleep & having to wear earplugs.
3.There was no lock on the upstairs bathroom door and it did not shut properly that we had to get the man back to fix this, also the both bedroom doors did not close due the latches being removed.
4.The kitchen window above the sink was dirty & we could not open this far due to the boiler being in the way, causing this a health & safety issue..
5.The stools in the kitchen are very rusty and extremely dirty.
6.The sun loungers & the table and chairs were in very poor condition to the point we couldn’t use all the sun loungers we had to clean everything before we could use it.
7.The steps leading down to the patio area have tiles missing making this uneven and dangerous as they were also loose.
8.The vent on the downstairs toilet door was hanging off & on several occasions this fell off.
9.The tiles in the kitchen are cracked and chipped.
10.The kitchen was extremely dirty & we had to wash everything before we could use it, this was the cutlery, crockery & pots & pans,the cutlery drawer & utensil drawer had to be cleaned out & disinfected.The pots were disgusting & we took a frying pan out where someone had used this & not washed it & popped it back in the cupboard.We have taken pictures of all of this to prove it.
11. The work surfaces in the kitchen including the cooker and sink areas had not been cleaned.
12. The ceiling fan in the twin room had one speed & one speed only which was slow & not worth having on.
13.The towels & bedding had a sickness smell about them and certainly did not smell clean or fresh.
14.The worst part was while standing next to the bed in the front double room on the floor very visible was a condom wrapper. Now had the place been cleaned this surely would of been picked up and binned.Totally disgusting.
The cleaning & maintenance is clearly not being done & what is more disappointing is most of this was on a review from April, we emailed you,& you guaranteed us that this would be rectified before we arrived, we trusted you to have this done before we arrived. We were very disappointed to discover this hadn't been done & had we known we would of cancelled.
