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"We stayed in the new annex which had refurbished rooms. Room was a good size and in good condition. Only downside was the smell from the other guests smoking outside the entrance door - perhaps moving the smoking bin to another part of car park would remove this negativity. Staff were excellent, breakfast was excellent. Car park is limited in size and spaces are narrow so if you have a modern electric SUV it is extremely tight. There are two EV charge points but on our night we couldn't use them as other guests left their cars on charge overnight."

"right in the centre of Carlisle, close to the train and bus stations so great for travelling with no car."

"Really impressed with the quality across all areas from accommodation to public areas to dining facility and menu, and last but not least, the breakfast room and options. The hotel exceeded our expectations and we will be back."

"Breakfast good. Free parking ideal. Condition of room terrible. No heater. We tried 2 rooms and mattress were terrible in both. Shower leaked permanently. Very difficult to have a restful sleep there."

"The staff at check-in and breakfast were friendly and helpful . The room definitely needs so work . It’s rundown"

"Room was very tidy, functional and value for money. Breakfast in the motorway service area was good, pay it wasn’t in the hotel itself."

"Staff were overall unhappy looking, and certainly not welcoming. I'm also disappointed that there was no food offer available. The bar no longer serves food and the restaurant appeared closed. On the plus side, the wifi is fast and reliable. "

"Room was clean, shower was great. Good food inn the restaurant. The staff were friendly and helpful. We would stay here again. "

"Really lovely staff, incredible rooms with so much space. It's right in the centre but has a car park next to it too. Can't fault it really."