6/10 (普通)
Jade R.
2024 年 3 月 14 日
Cute Condo/ Terrible Communication
We were headed down to enjoy some music in Girdwood for the night. The place was very cute and clean. I didn’t receive check-in instructions. I tried several times contacting the host through the VRBO app. After arriving it was still unclear how to get in. I called the customer help line in the VRBO app and was connected to a representative of Vacasa. She was incredibly rude. We were eventually able to get into the property and enjoy our time. It is extremely frustrating that your are charged more then the room rate for a cleaning fee and you are expected to remove your trash and drive it to a dumpster off site. I was still never contacted by the host which has never happened to me before. I would still recommend staying here. I would just make sure to call them if you don’t receive instructions before driving down.
Jade R.
2024 年 3 月に 1 泊滞在