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「Staff」

「The only reason I didn't give a perfect score was because there was no large enough garbage bags for trash.」

「Our stay was for 3 days and 2 nights. We initially checked into the Fort Worth–Burleson location and were assigned Room 223. The room had a very strong mold-like odor. When we asked to change rooms, the front desk told us they were fully booked and that it was up to me to cancel and find another hotel. I called customer service and spent over an hour on the phone before a supervisor found us a room at the Mansfield location. We packed everything, loaded the car, and drove to the second hotel,...

「The elevator was broken so couldn’t get upstairs with my handicapped husband so they got me a 1st floor room finally was told I couldn’t take the continental breakfast back to the room for my husband to eat had to stay in dining area」

「I rarely write negative reviews, but I had such a disappointing experience at this hotel that I feel people should know, especially after reading some of the other reviews. I was traveling from out of town for my grandmother’s funeral. When booking through Expedia, I accidentally selected the wrong dates at the end of the month. When I contacted the hotel to change the reservation, I was told I had to cancel. After cancelling, I was informed I would not receive any money back. I rebooked for...

「Upon our arrival we waited about 15 min to be checked in, there wasn’t a line or anything just a staff employee sitting there and another staff employee tending to another employee needs, but other than that the rooms were clean no odor in the rooms sheets and bedding were clean,restrooms and shower were clean overall, we could hear the other room’s music blaring loud but other than that no other issues housekeeping was great.Parking was great no issues with people or thief’s!」

「Clean room, great service and great options for breakfast would recommend」

「When we arrived the lady at the desk had no greeting, sat on her duff the whole time and this was at 7:30 pm. There were dirt stains in the shower. The breakfast buffet was unmanned, sausages, scrambled eggs, biscuits no gravy. What!!!」