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Samal Resort & Spa

5.0 star property
Luxury hotel with 2 restaurants and a full-service spa

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Photo gallery for Samal Resort & Spa

Balcony
Indoor pool, sun loungers
2 restaurants, breakfast, lunch, dinner served; international cuisine
Lobby
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Breakfast included
  • Gym
  • Free WiFi
  • Spa

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Apartment

Apartment | Hypo-allergenic bedding, minibar, in-room safe, desk

Apartment

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Bathrobes
Bidet
Hair dryer
  • 40 sq m
  • Mountain view
  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Suite

Superior Suite | Living area | Flat-screen TV, DVD player

Superior Suite

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Bathrobes
Bidet
Hair dryer
  • 40 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Bathrobes
Bidet
Hair dryer
  • 24 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Twin Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Bathrobes
Bidet
Hair dryer
  • 24 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Double Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Bathrobes
Bidet
Hair dryer
  • 34 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed
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About the neighborhood

Map
050059, Almaty, 548 Gornaya Street

What's nearby

  • Shymbulak Ski Resort - 4 min drive - 3.5 km
  • Medeo - 7 min drive - 6.1 km
  • Medeu Stadium - 7 min drive - 6.1 km
  • Almaty Tower - 13 min drive - 9.9 km
  • Almaty Opera House - 15 min drive - 13.8 km

Getting around

  • Almaty Station - 37 min drive
  • Almaty (ALA-Almaty Intl.) - 43 min drive

Restaurants

  • ‪Mooz Medeu - ‬6 min drive
  • ‪Apa Katya - ‬11 min drive
  • ‪BigChefs - ‬13 min drive
  • ‪Grelka - Restobar - ‬14 min drive
  • ‪Justo Lounge bar - ‬7 min drive

About this property

Samal Resort & Spa

Luxury hotel located in Medeu District
Take advantage of a free breakfast buffet, a rooftop terrace, and a coffee shop/cafe at Samal Resort & Spa. Indulge in aromatherapy, a body treatment, and a Thai massage at Spa Centre Samal, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar.
You'll also enjoy perks such as:
  • An indoor pool with sun loungers
  • Free self parking
  • A roundtrip airport shuttle (surcharge), express check-out, and express check-in
  • Free newspapers, a 24-hour front desk, and an elevator
Room features
All guestrooms at Samal Resort & Spa have perks such as 24-hour room service and air conditioning, as well as amenities like free WiFi and safes.
Extra amenities include:
  • Hypo-allergenic bedding and rollaway/extra beds (surcharge)
  • Bathrooms with bidets and tubs or showers
  • Flat-screen TVs with cable channels and DVD players
  • Daily housekeeping, desks, and phones

Languages

English, Russian

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The Ritz-Carlton, Almaty

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  • Spa
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9.6 out of 10, Exceptional, 76 reviews
The price is ￥67,587
￥75,698 total
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge) on request
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Roof Restaurant
  • Samal Restaurant

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • DVD player
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Outdoors

  • In a national park
  • In the mountains
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Sauna
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path to elevator

More

  • 5 floors
  • Built in 2011
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Express check-in available

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
3 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for KZT 9000 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: KZT 6500 per person (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: KZT 9000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Samal Almaty
Samal Resort Almaty
Samal Resort Spa
Samal Resort & Spa Hotel
Samal Resort & Spa Almaty
Samal Resort & Spa Hotel Almaty

Frequently asked questions

Does Samal Resort & Spa have a pool?

Yes, this property has an indoor pool.

Is Samal Resort & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Samal Resort & Spa?

Self parking is free at this property.

What time is check-in at Samal Resort & Spa?

Check-in start time: 2:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Samal Resort & Spa?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Samal Resort & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KZT 6500 per person applies.

Where is Samal Resort & Spa located?

Located in Medeu District, this luxury hotel is within 3 mi (5 km) of Shymbulak Ski Resort, Medeo, and Medeu Stadium. Dostyk Plaza and Almaty Tower are also within 6 mi (10 km).

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Samal Resort & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 21 out of 42 reviews
Rating 8 - Good. 17 out of 42 reviews
Rating 6 - Okay. 2 out of 42 reviews
Rating 4 - Poor. 0 out of 42 reviews
Rating 2 - Terrible. 2 out of 42 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lyubov

Stayed 3 nights in Aug 2022

10/10 Excellent

Lazzat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 5 nights in Apr 2022

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet, beautiful hotel very close to mountains

Great place with amazing view, in a walking distance to Medeo. My room was very nice, clean and in a good condition. There is spa and pool (which I didnt visit as prefered to walk to the mountains). The view from rooftop terrace is breathtaking. Having breakfast there was a pure pleasure. A 100% recommendation
Stayed 1 night in Apr 2022

8/10 Good

Michiel

Liked: Staff & service, property conditions & facilities, room comfort
Great and comfortable stay. Swimming pool needs a bit of repair here and there.
Stayed 1 night in Mar 2022

8/10 Good

Klemens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

2/10 Terrible

Anatoliy

Stayed 1 night in Jul 2021

10/10 Excellent

Oguzhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in May 2021

2/10 Terrible

Zhaniya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

8/10 Good

Liubov

Liked: Cleanliness, staff & service, room comfort

Отличное место для отдыха

Отель выбирали по максимальной доступности к курорту Чимбулак, но что б и в город можно было выехать в любое время. Отель довольно уютный, чистый, имеется СПА -комплекс, очень приятно после катания на лыжах , хорошо прогреться в сауне и поплавать в бассейне .Комнаты тёплые, убирают ежедневно. Завтраки обычные, но все необходимое есть. При заселении в нашей комнате был запах сигарет, т.к мы были с детьми, попросили комнату заменить, на ресепшн сказали комнат в наличии нет, поэтому пришлось пару дней проветривать комнату. В душевой и ванне забился слив и вода плохо уходила В общем , пребыванием остались довольны и если поедем ещё раз, то выберем этот же отель.
Stayed 5 nights in Feb 2021

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Au-delà des attentes.

Très bon établissement. Personnel toujours disponible et prévenant. Beau Spa avec piscine, jacuzzi, hammam et sauna. Petit déjeuner à volonté même si le choix est un peu limité. A faire.
Stayed 1 night in Feb 2020

10/10 Excellent

Günter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Mikhail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Очень доброжелательный персонал, ухоженное здание.
Stayed 4 nights in Dec 2019

8/10 Good

Bolat

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice mountain resort, easy to get to and well managed and appointed.
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
der Frühstück war nicht besonders gut, ansonsten ok
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay Ggggggoooooddddd Placereeeeeeeeeee
Stayed 3 nights in Dec 2018

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay , again , at Samal

This was my 10th stay over last 9 years. Anybody visiting Almaty will like the hotel and Spa services. Great service and assistance by the hotel staff. Out of main town and in the mountains it has great views with a real get away feel .
Stayed 7 nights in Dec 2018

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities

Mountain Retreat

The location is amazing if you have your own transport. The Medeu ice rink and Shymbulak Resort are minutes away by car. The staff were very helpful and friendly. The rooms were clean. Breakfast was vast.
Stayed 3 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Insider Tip ! We will come again

Great Hotel, wonderful location in the middle if the mountains, friendly Staff Big rooms, clean and tidy, super spa
Stayed 5 nights in May 2018

10/10 Excellent

David, Almaty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Easy getaway in Almaty

Went in the afternoon and stayed one night. Two couples surprised husband of another couple for his birthday. Had a great relaxing time, wonderful dinner, and a good night’s sleep.
Stayed 1 night in Mar 2018

10/10 Excellent

Karin, Gwangju, South Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable, relaxing hotel near the mountains.

We enjoyed our stay immensely. The spa was very relaxing, and the room was comfortable. Samal resort was a great place to enjoy the fall colors near Almaty city.
Stayed 1 night in Oct 2017

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service

Poorly managed, very much short of 4 stars

In theory this can be 4+ stars luxury resort but it seems not managed well. Few examples of what should not be acceptable for 4 star hotels; 1. Lift stopped working after first day and was not repaired for rest of the week. Reception didn't seem to care and didn't even apologise or indicate if/when it will be repaired. 2. Advertised as SPA resort but for whole duration of my stay it was not possible to book any massage or treatment as SPA staff was busy yet the hotel was nearly empty. Then it turned out SPA staff is shared with some other location and probably can't be bothered traveling to this remote out of city location for just 1 customer in nearly empty hotel. 3. Wifi signal was solid but internet connection behind it disappeared for last 2 days of my stay, was never fixed. 4. Steam room was closed for 'urgent maintenance' for whole duration of stay and no signs of anyone performing any maintenance. 5. Telephone in room didn't work so every time there is an issue (of which there were plenty) walk up and down 4 floors (also no elevator) 6. When power goes out for few hours (normal in Kazachstan) the emergency generators kicks in but only powers the lights, no power sockets so this means minibar freezer melts causing a little flood and if your smartphone is empty you have no way of recharging it 7. Before I submitted a correction on google maps, even the location coordinates were off by >1km further away in the street causing issues with Uber and taxi pickups...
Stayed 4 nights in Sep 2017

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Favourite Almaty hotel

Really comfortable stay. I have come many times over the last 5 years and really enjoy staying here. Good spar facilities and wonderful mountain views. friendly and supportive staff. Reasonable breakfast and lunch/dinner menu. Will be going again.
Stayed 7 nights in Jun 2017

8/10 Good

Jules

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mooie omgeving

Prima hotel

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel, beautiful view, very good service