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Mercure Almaty City Center

4.0 star property
Upscale Almaty hotel in Almaly District with 2 restaurants

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Photo gallery for Mercure Almaty City Center

Turkish bath, massages
Interior entrance
Premium bedding, free minibar items, in-room safe, desk
Lobby lounge
Exterior
Reviews
9.0

Wonderful

Popular amenities

  • Hot TubHot TubHot Tub
  • Breakfast availableBreakfast availableBreakfast available
  • SpaSpaSpa
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service
The price is ￥27,504
Price available on 2024/6/1

Explore the area

Map
50004, Almaty, 53 Abylai Khan Avenue
  • Popular LocationMEGA Park15 min walk
  • Popular LocationZenkov Cathedral15 min walk
  • Popular LocationAlmaty Opera House4 min drive
  • AirportAlmaty (ALA-Almaty Intl.)26 min drive
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Room options

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Premium bedding, free minibar items, in-room safe, desk

Standard Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Minibar (some free items)
LED TV
Pillow menu
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room, 2 Double Beds

Premium bedding, free minibar items, in-room safe, desk

Standard Double Room, 2 Double Beds

  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Room, 2 Twin Beds

Premium bedding, free minibar items, in-room safe, desk

Standard Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Minibar (some free items)
LED TV
Pillow menu
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 2 Queen Beds

Premium bedding, free minibar items, in-room safe, desk

Standard Room, 2 Queen Beds

  • Sleeps 3
  • 2 Queen Beds

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About the neighborhood

Almaty

Mercure Almaty City Center is located in Almaly District, a neighborhood in Almaty, and is in a shopping district. The area's natural beauty can be seen at 28 Panfilov Heroes Memorial Park and Nedelka Park, while Gabit Musrepov Kazakh Theatre for Children and Youth and Museum of Kazakh Musical Instruments are cultural highlights. Aqua Park and Fantasy World Almaty are also worth visiting. Explore all the area has to offer with horse riding and hiking/biking trails.
Visit our Almaty travel guideOpens in a new window

What's nearby

  • MEGA Park - 15 min walk
  • Zenkov Cathedral - 15 min walk
  • Panfilov Park - 3 min drive
  • Almaty Opera House - 4 min drive
  • National Museum of Kazakhstan - 4 min drive

Getting around

  • Almaty Station - 12 min walk
  • Almaly - 20 min walk
  • Almaty (ALA-Almaty Intl.) - 30 min drive

Restaurants

  • Мармарис - 2 min walk
  • Starbucks - 4 min walk
  • Wendy’s - 5 min walk
  • TARY - 1 min walk
  • Sandyq - 3 min walk

About this property

Mercure Almaty City Center

Upscale hotel located in Almaly District
A hair salon, a library, and laundry facilities are just a few of the amenities provided at Mercure Almaty City Center. Treat yourself to a massage at the onsite spa. Be sure to enjoy lunch, dinner, and international cuisine at the two on-site restaurants. In addition to a bar and a gym, guests can connect to free in-room WiFi.
Other perks include:
  • Free self parking
  • Buffet breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
  • An electric car charging station, babysitting (surcharge), and a porter/bellhop
Room features
All 117 rooms boast comforts such as 24-hour room service and premium bedding, as well as perks like pillow menus and air conditioning.
Other conveniences in all rooms include:
  • Free infant beds and free extra beds
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and bathtubs
  • 42-inch LED TVs with digital channels
  • Coffee/tea makers, fans, and daily housekeeping

Languages

English, French, Italian, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Weekday buffet breakfast available for a fee: KZT 5,600 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Barkhan
  • Gourdet

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Library
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free crib
  • Free rollaway/extra bed
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting rooms

Full-service spa

  • Massage
  • Turkish bath

Accessibility

  • Elevator

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub
  • Bidet
  • Private bathroom
  • Slippers
  • Towels

Entertainment

  • 42-inch LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Fan
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately KZT 5600 per person
  • Airport shuttle fee: KZT 6000 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Mercure Almaty City Center Hotel
Mercure Almaty City Center
Mercure Almaty City Center Hotel
Mercure Almaty City Center Almaty
Mercure Almaty City Center Hotel Almaty

Frequently asked questions

Is Mercure Almaty City Center pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Mercure Almaty City Center?

As of May 13, 2024, prices found for a 1-night stay for 2 adults at Mercure Almaty City Center on Jun 1, 2024 start from ￥27,504, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Mercure Almaty City Center?

Self parking is free at this property.

What time is check-in at Mercure Almaty City Center?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at Mercure Almaty City Center?

Check-out is at noon.

Does Mercure Almaty City Center provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KZT 6000 per vehicle applies.

Where is Mercure Almaty City Center located?

Located in Almaly District, this spa hotel is within 1 mi (2 km) of Gabit Musrepov Kazakh Theatre for Children and Youth, MEGA Park, and Zenkov Cathedral. Hippodrome and 28 Panfilov Heroes Memorial Park are also within 1 mi (2 km). Almaty Station is 12 minutes by foot and Almaly is 20 minutes.

Mercure Almaty City Center Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 47 out of 70 reviews" "
Rating 8 - Good. 17 out of 70 reviews" "
Rating 6 - Okay. 2 out of 70 reviews" "
Rating 4 - Poor. 2 out of 70 reviews" "
Rating 2 - Terrible. 2 out of 70 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

9.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Sabina

Business traveler
Disliked: Staff & service, amenities
Reception was very disappointing. Room was missing basic things like soap, shampoo and hair dryer which I never end up getting.
Stayed 1 night in Oct 2021

2/10 Terrible

Zhanna

Disliked: Staff & service
Stayed 1 night in Jun 2021

10/10 Excellent

teodor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my 4th stay at this property
I keep coming back, and the place keeps delivering each time - that is worth mentioning - thanks Team Mercure
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2020

10/10 Excellent

teodor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for walking around city center Almaty
Amazing service from front-desk - Mr. DAMIR has been utmost professional and has helped us with advice and many other things. Comfortable lobby and location close to the walking promenade in Almaty. Good room-service
Stayed 1 night in Oct 2020

8/10 Good

Yoshie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like Mercure because their rooms and facilities are always modern and clean. This hotel in Almaty was no exception. Very satisfied with breakfast and their service was good in general. There are some dining options available within walking distance.
Stayed 4 nights in Feb 2020

10/10 Excellent

Payal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

10/10 Excellent

MR DANIEL R

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

ATUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous experience. The check in staff was very courteous and friendly. Resolved all possible problems.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property Great propertyGreat propertyGreat property Great propertyGreat property
Stayed 7 nights in Nov 2019