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"Excellent hotel with great views, lovely staff"

"Room was spotless and comfortable. All needed amenities were available . Also the staff was very friendly and the early evening wine tasting was fun only 500 yen. Location perfect .. just a little walk from the train station. "

"So many amenities and the hot springs are the only one in the vicinity. Rooms are larger and clean. "

"Clean, large room. Nice details and style. Good breakfast."

"Views from room was wonderful "

"We enjoyed our stay. Great location and the room was really spacious. Lots of free snacks for the guests and we loved complementary croissants for breakfast. "

"This Hotel/Onsen was very relaxing with nice facilities. The Mikimoto pearl shampoo and body wash that was provided in each room was amazing. The Onsen options was amazing as well the Breakfast and dinners was very high quality and delicious. The shuttle that runs you to the station every hour was very convenient and on time. We had a fantastic stay."

"Staff: very friendly. They are very responsive to my questions. I managed to ask for pick up service just several hours before my arrival. They are able to entertain my request. At the property, staff is very friendly. I feel at home. Location: the onsen hotel is near utsumi station. There is a free pick up service from the station. A wonderful sea view from the room. Can walk along the coast anytime. There are a lot of restaurants nearby. But we chose to dine in at the hotel. Cleanliness and size : clean and spacious. The hotel probably spends a lot of money on the maintenance. The hotel looks very grand but at the same time looks very ‘japanese’. I have been to many onsen hotels and I would say this one is the best at this reasonable price! Highly recommended if you go to Nagoya "

"Big room and good location though it's clean the hotel itself is outdated. It needs renovation "