「The hotel and decor were beautiful and thoughtful but 5 stars is a stretch.
Check-in was over an hour and 20 minutes late. They did not call or email when the room was ready so we had to check with the reception and the room was ready—for how long? Who knows. After a day of travel and commute, checking in after 5pm is absurd.
The guest relations manager was helpful and attentive. This is the only reception that was outwardly helpful.
The spa and staff were lovely but the steam room and...
「The hotel and decor were beautiful and thoughtful but 5 stars is a stretch.
Check-in was over an hour and 20 minutes late. They did not call or email when the room was ready so we had to check with the reception and the room was ready—for how long? Who knows. After a day of travel and commute, checking in after 5pm is absurd.
The guest relations manager was helpful and attentive. This is the only reception that was outwardly helpful.
The spa and staff were lovely but the steam room and...
Mike