サウス リッチモンド ヒルの五つ星ホテル

「All the staff were very friendly. I was impressed by the high level of hospitality provided by our hotel. I would definitely like to stay again in the near future.」

「Front desk sometimes doesn’t respond. Or took more than half an hour to get something delivered to guest room. i asked for a cutlery over the phone and nothing happened more than 30 minutes and called them again, then took 10 minutes from there… just for some forks though. And at the frontdesk, one guest was complaining that pillows which she asked for via phone never comes so she finally come down to front desk to directly urge them. Apparently they are luck of resources or nonprofessional...

「ジムやスパが良かった」

「少し暗すぎたので、改善を検討していただければと思います。」

「excellent service and good hospitality」