Outstanding guest service is the foundation of every 5-star hotel in Scotland. From the minute you step through the door, staff attend to your every whim, whether offering luggage assistance and storage or providing a turn-down service. What's more, hotels have to feature superior amenities to be entitled to a 5-star rating. These can include luxury toiletries, saunas or spas, pools, fine dining restaurants and knowledgeable concierge.