ロナバラの五つ星ホテル

「I requested personal taxi for two days and I received their reply. But unfortunately my request was not recorded. I requested the taxi at my checking in time.」

「清潔感のある部屋でした。」

「駅が近く、朝、夜　汽笛がうるさい、飲んでも食べてもいない　MINI　BARを請求される」

「Expediaで申し込んだ部屋、条件となっていなかったけれどもクレームを言った後の対応がよかった。 Expedia側への要望として予約の条件を英語表記にする場合は全て英語としてください。今回証明として契約内容を示そうとしたら肝心の部屋のタイプ、朝食、インターネット、送迎がフリーという部分だけ日本語になってました。海外のホテルでは 英語の契約内容を基本としてください。」

「とても良いホテルでした。 インドへの出張は初めてでしたが、今まで泊まったホテルの中でも良かったと思いました。 滞在時には、花のプレゼントもいただき、また泊まりたいと思うホテルです」

「出張で利用。 十分な広さで快適に過ごすことができた。 」

「I have stayed at this hotel several times so far, but this time there was a big mistake at the front desk and it was very unpleasant. Even if I tell the front desk, they often forget and are not able to confirm each other」

「Great staff, food and very spacious rooms. A 5-star property that lives upto its billing.」

「A hotel where the staff really make an effort rectifying issues. I felt like the staff really cared and were very accommodating to my stay. A special mention to Parth & Mahtaab. Both took control and rectified small issues. I will have no hesitation staying here again on my next trip to Mumbai! 」

「A well appointed property with well trained staff that are courteous and professional. Rooms are spacious and well maintained. Lots of great options for dinning, bar and a great pool area. We will be surely staying here on our visits to Pune. 」

「Nice personal. Average hotel 」

「Stay was good. Was charged for the high tea which was not expected as I have stayed in many places and high tea has always been a part of the package. Also something has to be done with regard to the number of flies especially in the kids zone and also at the dinner buffet. Otherwise all was good」

「The Team here is the BEST we have ever seen, well done to all 」

「Very nice hotel, clean and safe, vegan friendly options on the menu. Staff were all very helpful. 」

「Bathroom has a musty smell...」

「Stay was good Ankita was really good at point to help very kind and humble girl.」

「My friend and I stayed here for the weekend. We had a great stay there. The staff were very accommodating and helpful. The food options were plenty and quality and taste was good. 」

「The resort had speakers at various spots, and they played religious chants from 5:30 am to 7:00 am, and again in the evening around 7:00 pm tp 8:00 pm. That is not ok. I don't go to a nature resort to have music/chants on speakers and be disturbed or woken up by such things. Also, they may want to specify that there is no in-room food service.」

「There was a major delay in check in- Although the official check in time was 2pm, we got the room by 4pm. Also the room provided had a clogged bathroom which needs to be cleaned. 」

「It was good , but the room we got this time did not have good view .,I have visited Hilton Shillim 6 times . The staff were not willing to change the room even on payment . It was difficult to escalate this to the site manager . Was disappointed .」