スワン バレーの四つ星ホテル

"環境の良い便利な ホテル"

"<英語の後に日本語で記述しました> I don't remember how many times did I stay in Perth, but it was the best stay I believe. I will probably go to Perth more times, but I want to make this hotel my regular place. First of all, I really appreciated the service of the staff. I looked for a parking space to drop off my luggage, but unfortunately I could only park a little far away from the hotel front. However, the front desk staff was very polite and helped me carry my luggage and gave me detailed instructions on what to do with my luggage until check-in. It was easy to understand even for non-English speakers, and it was a great help in a hotel where I sometime feel lonely when traveling abroad. I really want to say thank you that lady staff who helped me. We also received hospitality such as welcome juice and "warm" cookies, and the hospitality was very heartwarming, and my wife and I were very impressed. The room was also great. I chose a river view room. Early time I visit Perth, I try to reserve a Swan River view room everytime, but unfotunatly they have never let me through, and I gave up and stopped taking it a few times ago. This time, I just chose a river view room, but they reserved it for me. It may be ordinaly thing that they will provide you with what you have reserved, but I finally had my first river view, and the view was great and the sunrise was very beautiful. It was spacious and clean. There was a bathtub, and in the morning, I took bath while looking at the Swan River a"

"6連泊しました。 開業時にも泊まりました。30年経ち老朽化は致し方無いにしてもサービスがひどすぎます。 ボディシャンプーやハンドソープが無くなって交換をお願いしてもやってくれない。 受付に伝えても清掃員に伝わらない。ゴミは捨てない。使っていないハンドタオルをなぜか外出から戻ってきた夜に全てなくなっている。 挙げ句に、直接清掃員を捕まえて数日前から使っていたコップを洗って交換してもらえるようお願いしても、ワイングラス以外やらないと言われる始末。以前は普通にやってくれていたはずなのにどうしてここまでレベルが下がってしまったのか、とても残念です。 しかも1泊宿泊が少なくなり、HotelsCOMに電話し、調整しました、と言われたのに、現地での支払いはほぼ減額されてませんでした。 たまたま運が悪かっただけかもしれませんが、このホテルもこのサイトも使わないでしょう。"