Find 4 Star Hotels in Suttsu from ￥16,385

"There’s very poor communication from the hotel. The hotel didn’t specify that there are specific timings for the shuttle. After I booked my train tickets and tried to arrange the shuttle pickup, then the hotel told me I had to be at the station at certain time. I had to change my train booking. When I booked the hotel, I booked with breakfast for 2 adults and a 6 year old child. Somehow, the breakfast that the hotel received was for a 3 year old child. The restaurant insisted I had to pay extra for the child because the age was wrong. I decided then that I’ll not have breakfast and only 2 pax will have breakfast. I then asked to sit together while they have breakfast and the restaurant would not even allow me to sit there even though I do not take anything. The mess up and the inflexibility totally spoiled any impression of the hotel. I booked a premium suite with twin beds. Although the room was spacious, the twin beds were just 3 feet which was very surprising for a 4 star hotel. The hotel is located out of the way without any play area so we have to travel to other ski areas even to have fun in the snow. If you want to stay in this hotel, I recommend having a car to access the places to enjoy. I do need to mention some of the reception staff were quite polite and helpful and the shuttle drivers were especially helpful and nice. Overall, I would not recommend this hotel as I’m sure there are better hotels. I would not choose this hotel on my future visits to Hokkaido "

"Very small room for 3 people with 3 suitcases, could barely move in the room, bathroom also very small. Cost of breakfast very expensive."

"Still fairly new. Staff helpful but the front desk gets pretty busy at times. The restaurant seems better than it was a year ago when we first stayed there. We were upgraded to a room with club lounge access, which was nice. The best thing about this hotel is that it is a short walk (across the street) from the ski slopes and lesson center/rentals. Parking is not guaranteed but generally available. Room are Japanese, so smallish, but nice tub with hot water from a natural spring. "

"The most amazing stay on the slopes !! Everything was perfect - baby amenities :), room, food, view, skiing !! We will be back for sure. ありがとうございまし！⛄️"

"Beautiful hotel Stunning onsen Wonderful staff especially Emily on front desk "