ランカスターの四つ星ホテル

「帝國酒店是一座極具歷史的建築物，酒店大致維持一定風格建築，環境清靜優美，有足夠車位提供旅客停泊收費合理。 唯大堂兩座電梯有一座經常停用，有一定程度影響。」

「we liked the pool and sauna facilities, the lovely veiw if the lake,」

「コロナのため、プールが30分で入れ替え制で、予約いっぱいで利用出来なかった。朝食はコロナ対策もされており、とても美味しかった。シャワーが安定せずお湯がずっと出ない。ベットの寝心地は良かった。」

「This hotel was very excellent overall. I truly loved the pool and all the extras that come with it. The gym is honestly superior to all I've seen. The beds were very very comfy. The breakfast, dinner, Pub & Grill were also very tastefull and well worth the price. There is also plentyyy of parking space available. You also have a zoo which is very close by which is great for a lovely day out. 10/10!」

「They forgot for housekeeping. When I check out, I asked to keep my luggage, but they did not store, they just left at reception desk where i put as it is. No one took care, and I was lucky it was not stolen. Terrible and unbelievable.」

「The property was understaffed in every department. On Saturday, check in took over 30mins due to long queues and only 2 staff on reception. At night, there were massive queues at the bar due to only have 1 member of staff on the bar- also meaning the bar area was littered with dirty glasses, and there was no air conditioning so the bar area was very warm. On Sunday morning, breakfast was poor. Again due to not enough staff working. Continually running out of plates, cups, glasses etc and then...

「ソファのクッションはへたっていてダメ。運悪くエレベーターが2基とも壊れていて5階まで歩く羽目になった。食事もあまりおいしくはなかった。」