ナトゥラル モンテス デ マラガ公園の三つ星ホテル

「I stayed for three nights. While the room was clean, I was very disappointed with the service. ・At check-in, I was given a king-size bed despite booking a twin room. I confirmed my reservation multiple times—it was definitely for two single beds. However, I was told otherwise at the front desk. ・Wi-Fi was unusable for the first two days. Although I was given a password at check-in, I couldn’t connect. When I asked, I was told the Wi-Fi had been down since the previous morning and that it was...

「Nice stay overall but the property is showing its age and the room was very bare on supplies. We were put in the least appealing room and quickly told there was a fee for any room changes. I guess they have to make money somewhere as there were small fees for just about everything. We stayed 2 nights and overall met our needs perfectly fine.」

「車をホテル前に無料駐車ができ、マラガの中心地まで徒歩で15分から20分で行けるのでとても便利でした。部屋も明るく広くきれいで、何よりスタッフの対応が素晴らしかったです。朝食のクオリティはもう少し頑張ってほしいのが、唯一の要望です。また利用したいです。」

「We were allocated a different room due to a ‘technical issue’ but were not told what this was. The room we were given had a smaller balcony but we were given breakfast as compensation. The breakfast was basic but passable, and the staff were friendly. The pool area is small but quaint, and relaxing. The bed and pillows were not great - two different sized pillows do not a good night sleep make. The bathrooms were excellent and well maintained / refurbished. All in all, an ok hotel. I...

「Absolutely terrible experience. I strongly advise against staying here. The problems started at check-in. The hotel uses an unusual system requiring PIN codes on your phone rather than a regular key box. While innovative, it was new to us. Instead of helping, the receptionist scolded us for not figuring it out immediately. What a welcome! The room was disgustingly dirty. Our socks became filthy within minutes. There was animal fur and long black hair everywhere, including on the bathroom tiles...

「清潔感があり、使い勝手の良い施設で、便利な場所でした。ただ、チェックインの3時までは鍵が閉まっていて、スーツケースなどを預けることができないのが不便でした。」

「OK」

「ホテルが周辺にあまりない地域ですので、他に選びようはありません。不便な場所ですので、飲み物などは目の前のガソリンスタンドで買わなければなりません。部屋は綺麗でベッドも良いです。お部屋にお湯を沸かすポットがないのが残念です。」