ノースイースト アイオワの三つ星ホテル

「Requested connecting rooms through the app. Hotel directly to confirm request. When we arrived on site to check in rooms were not connecting. Staff initially attempted to lie to me and told me the rooms were connecting when they clearly would be on opposite side of the hallway. More senior staff was them brought in and simply told me that they did not do as I had requested. No apologies was offered. No assistance was offered.」

「The room was way to cold and we could not control the temp. I finally complained and found out that the front desk was in control of the temps. The bed cover was too warm and the mattress was not comfortable. It was too soft with a deep valley in the middle.」

「Clean spacious room. Great staff. Would stay again.」