Expedia Rewards FAQ • Terms and Conditions

Expedia® Rewards Terms and Conditions

Last Revised: June 26, 2025

THESE TERMS AND CONDITIONS WILL APPLY UNTIL AUGUST 10, 2025 (OR LATER DATE AS NOTIFIED TO YOU). THE NEW UPDATED TERMS AND CONDITIONS (SET OUT AT THE END OF THIS WEBPAGE) WILL BE EFFECTIVE FROM AUGUST 11, 2025 (OR LATER DATE AS NOTIFIED TO YOU).

Expedia Rewards ("Program") is offered to Expedia.co.jp and Expedia Japan app customers at the sole discretion of Expedia, Inc. (“Expedia”), and is open only to individuals who are eighteen (18) years of age and older, have a valid email address, and have enrolled in the Program ("Member(s)"). By participating in the Program, Members can earn Points for booking and completing eligible travel through the Expedia Site; and can redeem available Points towards Redemption Rewards, subject to their availability and these Terms and Conditions. The terms "you" and "your" throughout these Terms and Conditions refer to any Member.

Acceptance of these Terms and Conditions
Your continued participation in the Program as a Member constitutes your acceptance of these Terms and Conditions. 

Membership in the Program is void if prohibited by law in the state or country of the Member's residence, and these Terms and Conditions are subject to change as may be necessary to comply with such laws or regulations.

Changes to these Terms and Conditions
From time to time Expedia may make changes to these Terms and Conditions in its sole discretion. We will always endeavor to provide you with notice of any material changes prior to the changes coming into effect. The table below sets out some important information about the notices we will provide for different types of changes:

Change

Notification Period

A material change to the Terms and Conditions that substantially limits (a) the way Points are earned or redeemed by Members (or any membership tier); or (b) Program Benefits for Members (or any membership tier) 

At any time by giving Members a reasonable period of written notice.

Any other changes to the Terms and Conditions

At any time without prior notice to Members where the changes are beneficial to you or would not have a material impact on you. These changes will apply from the date that they are published on  https://www.expedia.co.jp/lp/b/exp-rewards-terms.

For all other changes, at any time by giving you written notice.

We will send any written notices to the contact details you have provided to us for your Account. You are responsible for updating your contact details if and when they change. Your continued participation in the Program as a Member following the above notice periods constitutes your acceptance of the notified changes to these Terms and Conditions.

Improper Member Activity
Expedia reserves the right in its sole discretion to disqualify any Member it reasonably believes to be tampering with the operation of the Program or to be acting in breach of these Terms and Conditions or in a fraudulent or deceptive manner. Any attempt by any Member to undermine the legitimate operation of the Program may be a breach of criminal and civil law, and should such an attempt be made or threatened, Expedia reserves the right to seek damages from any such person to the fullest extent permitted by law. 

Expedia has the right to monitor all Account activity. If Expedia has reasonable grounds to believe your Account shows signs of fraud, abuse, improper conduct, or suspicious activity (collectively, “Improper Activity”), Expedia may close or freeze your Account immediately, and where such Improper Activity is found to have occurred, you may lose your accumulated Points or Redemption Reward(s). If you have conducted any Improper Activity, Expedia reserves the right to take any necessary legal action and may have grounds to confiscate any Redemption Rewards as a result of such activity. In addition, you may be liable for monetary losses to Expedia, including litigation costs and damages, and you will not be allowed to participate in the Program in the future. Eligible Bookings discovered to be related to Improper Activity will have their Points rescinded, and the Account associated with such activity will be frozen from further Point earning or redemption activity. To contest the freezing of an account, the rescinding of Points, or the confiscation of Redemption Rewards, please contact the Customer Service Center using the links on this page. 

Liability
Expedia makes no guarantees, warranties, or representations of any kind concerning the Program, except where a particular guarantee or warranty cannot be excluded under applicable law.  Nothing in these Terms and Conditions is intended to exclude or restrict any non-excludable rights any Member has under any applicable laws.

To the fullest extent permitted by law, you release Expedia and its affiliates, suppliers, and partners from all liability regarding the earning, redemption, and use of Points, including any Redemption Rewards that, after receipt, may be lost, stolen, or destroyed, other than where such liability was caused or contributed to by a negligent or fraudulent act of Expedia. Expedia suppliers and partners are in no way affiliated with or responsible for Program administration.

Termination of these Terms and Conditions
To the fullest extent permitted by law, Expedia reserves the right in its sole discretion to restrict the availability of the Program to any person, at any time, for any or no reason, with prior reasonable written notice and without liability to you.

The Program has no predetermined termination date and may continue until such time as Expedia decides to terminate the Program. Expedia may terminate the Program at any time. Upon termination, you will have thirty (30) days from the date the Program termination is announced to use the available Points remaining in your Account. After that date, any Points will be forfeited without compensation.

Privacy
It is a condition of membership to the Program that a Member consents and authorizes Expedia to collect, use, and disclose the personal information collected by Expedia in accordance with the Privacy Statement available at www.expedia.co.jp/privacy and all applicable privacy and data protection laws.

Marketing
Where Expedia wishes to market its products or services to you, Expedia will do so only after obtaining your prior consent. If you are receiving promotional information and do not wish to receive this information any longer, please contact the Customer Service Center to request to be removed from the marketing list, or use the unsubscribe facilities included in Expedia's marketing communications. Expedia will address such a request as soon as reasonably possible, but in any event less than 30 days after such a request is received.

Definitions

"Account" means an account whereby a username and password are created with Expedia enabling access to Expedia Rewards. 

“Base Points” are the core points that can be earned as part of the Expedia Rewards program in accordance with the Terms and Conditions. Base points are earned for Eligible Bookings.  

“Bonus Points” are additional Points earned in the Program and can be earned as a result of:

(a)  promotional bonus point offers for special promotions offered to Members from time to time (the conditions attaching to such promotions to be provided at the time of promotion); or 

(b) bonus point offers which are offered to Members from time to time as benefits of Expedia Rewards and may include benefits such as additional bonus points earned with a particular membership tier, additional bonus points earned when booking via the Expedia App, or when booking VIP Access properties.  These bonus point offers will be listed under the relevant tier benefits found here.    

“Completed Travel” means that the Member, or other travelers booked under the Account, must have completed the stay in Eligible Hotel or Eligible Accommodation Rental, flown on the Eligible Flight, used the ticket(s) for the Eligible Activity, or completed the Eligible Package. 

“Yen” or “¥” means Japanese Yen.

“Eligible Accommodation Rental” means a stand-alone booking of accommodation as an alternative to a hotel such as a furnished apartment, house, villa, or professionally managed resort-condominium complex booked on the Expedia Site that is completed by the Expedia Rewards Member or not cancelled.

“Eligible Activities” means any pre-paid, stand-alone activities booked on the Expedia Site that are completed by the Expedia Rewards Member or not cancelled.

"Eligible Booking” means a booking for any Eligible Activities, Eligible Flight, Eligible Hotel, Eligible Accommodation Rental, and Eligible Package on the Expedia Site.

"Eligible Flight” means any stand-alone flight (or flights) booked on the Expedia Site in one booking that is completed by the Expedia Rewards Member or not cancelled.

"Eligible Hotel” means any pre-paid, stand-alone hotel booked on the Expedia Site that is completed by the Expedia Rewards Member or not cancelled.

"Eligible Package” means any pre-paid Hotel + Flight booked together on the Expedia Site that is completed by the Expedia Rewards Member or not cancelled.

"Expedia Site" means Expedia.co.jp or the Expedia Japan mobile app.

“Eligible Tier Booking” means an Eligible Booking which qualifies for a Trip Element.

“Pay-Now” means selecting the “Pay-Now” option at checkout prior to completing your Eligible Booking. If you select the “Pay-Now” option, Expedia will charge the amount to your preferred payment method in Yen immediately less any Expedia Rewards Points or coupons applied at checkout.

“Points” are earned as a part of Expedia Rewards in accordance with the Terms and Conditions and can mean Base Points, Bonus Points, or a combination of both. Points can be earned for making Eligible Bookings as well as for bonus point offers. 

"Program Benefits" means the additional benefits a customer receives by being part of Expedia Rewards as set out on here and updated from time to time.

“Property” means Eligible Accommodation Rental and/or Eligible Hotel.

“Redemption Reward” means a booking on the Expedia Site that can be paid for (or partially paid for) by the redemption of Points or a Reward Coupon by a Member under these Terms and Conditions. Every 10 points earned can be used to get ¥10 off future eligible redemptions.

“Trip Elements” is a method for calculating progress towards your tier.

To earn Points for an Eligible Booking, you must be a Member of the Program prior to making an Eligible Booking and be signed in to your Account at the time of making the Eligible Booking. No Points will be earned for bookings made on the Expedia Site when you are not signed into your Account or if you create an Account after booking but before travel is completed.

As a Member of the Program, you will receive regular Account-related updates by email. You cannot opt out of regular Account-related updates. If you want to stop receiving these emails from Expedia, you must close your Account. Members may close their Account by calling the Customer Service Center. Your ability to earn and redeem Points and claim any Program Benefits will be suspended after the closure of your Account. If you close your Account, you will no longer have access to your profile or access to your account statement information, no Points will accumulate on future bookings, and any accumulated Points will be unavailable to be used for Redemption Rewards and will expire immediately from the date of closure. You will not be able to reactivate a closed Account. If you want to join the Program again in the future you will need to create a new account.  

Points can only be earned by the owner of the Account through which any Eligible Booking is made. Additional individuals named as travelers on the itinerary will not earn Points. If you are booking a trip for another individual as a travel arranger using the Arranger Settings in your Expedia account, the individual's account you are using to book the travel will earn Points for the Eligible Booking only if their Account is enrolled in the Program and they have an active Account.

After making an Eligible Booking, the anticipated number of Points to be earned will be held in pending status. The number of pending Points calculated at the time of making an Eligible Booking is based on the details of the itinerary booked. Changes or cancellations to the booked itinerary may result in differences between the anticipated number of pending Points and the actual number of Points earned for that itinerary.  Pending Points are not eligible to be used for Redemption Rewards. For pending Points to move from pending to available status, the Eligible Booking must result in Completed Travel and Points will be available in your Account based on the time periods identified in the Posting/Reconciliation chart below. Once in available status, Points are eligible to be used by the Member towards a Redemption Reward(s). 

No Points will be earned for change or cancellation fees imposed by suppliers.

If you use a coupon when making an Eligible Booking, the value of the coupon will be deducted prior to calculating the Points. If any additional amounts are payable to the travel supplier at the time of travel, check-in, or check-out (such as city tax or a resort fee), such amounts will not be included when calculating the Points (even where such amount is included in the total displayed when booking).

Where a booking is made with any Points or Reward Coupon, a Member is not eligible to earn Points or Bonus Points on that portion of the booking. 

Expedia reserves the right to rescind or cancel at any time any pending or available Points that were earned for non-Completed Travel. 

Points will be rescinded or cancelled in cases where a Member receives a refund or credit, from either Expedia, a supplier, a financial institution, or a card issuer. Where a Member receives a partial refund or credit from either Expedia or a supplier due to a cancellation within a penalty window, no Points will be earned. Where a Member receives a partial refund or credit from either Expedia or a supplier and Points were redeemed to pay in part or in full for the Eligible Booking, the Points used will be reinstated to the Member’s Account.  Points earned pursuant to fraudulent, sham activity, or falsified information will be rescinded or cancelled by Expedia.

If your Account does not reflect the correct number of Points that you should have earned as determined by Expedia, Expedia reserves the right to notify you of the inaccuracy, and to adjust your Points balance to correct the inaccuracy. If you believe your Account has been the subject of any suspicious activity, please contact the Customer Service Center immediately. If it is determined you have been the victim of a fraud, the Points you have earned may be transferred to a new account.

Your Points balance and redemption activity can be accessed on your Expedia Rewards Activity page.  Points and Program Benefits have no cash value and may not be transferred to another Account/Member or redeemed for cash. Points may not be assigned, sold, transferred, and/or pledged by you to any third party. You have no property rights or other legal interests in Points. You are responsible for any personal tax liability that may be related to participation in the Program and redemption of any rewards.

If you believe you did not receive the correct number of Points for an Eligible Booking, you must contact the Customer Service Center within one hundred eighty (180) days from the date of Completed Travel. Expedia (acting reasonably) will make the final determination as to whether Points adjustments of any kind are justified for the travel in question. In no event will any Points manually be moved from pending to available status sooner than the time period identified in the Points Posting/Reconciliation chart below.

Upon making an Eligible Booking the anticipated number of Points to be earned are held in pending status until an Eligible Booking becomes Completed Travel and payment has been confirmed. See chart below for length of time it may take for Points to move from pending to available status.

 

Eligible Booking

Point Confirmation Timing

Flights

30 days after Completed Travel

Packages  

  • Flight + Hotel

30 days after Completed Travel

Hotel paid at time of booking (“Pay Now”)

30 days after Completed Travel

Hotel paid at time of stay (“Pay Later”)

35 days after Completed Travel

Accommodation Rental (“Pay Now”)

30 days after Completed Travel

Accommodation Rental (“Pay Later”)

35 days after Completed Travel

Activities

30 days after Completed Travel

Points will be earned at the rates specified from time to time on the Expedia Rewards Benefits page located at www.expedia.co.jp/lp/b/exp-rewards-faq

Points can be earned by making an Eligible Booking on the Expedia Site when signed in to your Account as follows:

Eligible Flights
Earn one (1) Base Point for every five hundred (500) Yen spent on Eligible Flight Bookings booked through the Expedia Site when signed in to your Account

Eligible Bookings (non-flight)
Earn one (1) Base Point for every one hundred (100) Yen spent on the following Eligible Bookings booked through the Expedia Site when signed in to your Account:

  • Eligible Hotels
    Additional hotel terms: Points will be calculated based on the amount paid, excluding taxes and fees, to Expedia at the time of booking (“Pay Now”). In addition, if you elect to "Pay Later" when making any property booking, or if payment for the booking is not otherwise made to Expedia at the time of the booking, the amount payable to the property for the property booking as displayed on the Expedia Site will be converted to Yen by Expedia for the purpose of calculating the Points. Any amounts payable to the property (Pay Now or Pay Later) for ancillary services that are not booked on the Expedia Site (including but not limited to room service, spa services) are not eligible to earn Points. 
  • Eligible Activities
  • Eligible Packages

Non-Eligible Bookings
Bookings for the following are not eligible to earn Points:

  • Insurance
  • Flight + Activity packages
  • Hotel + Activity packages
  • Hotel + Flight + Activity packages
  • Flights booked directly via an airline’s website, even if your original flight search was conducted on the Expedia Site

From time to time, Expedia may offer opportunities to earn Bonus Points. All applicable terms and conditions associated with the specific Promotional Bonus Point offer must be met in order to earn Bonus Points. Bonus Points earned through a Promotional Bonus Point Offer will be posted to your Account as pending at time of booking and will move to available status in accordance with the offer-specific terms and conditions. Promotional Bonus Point offers apply to changed bookings as long as the changed booking still meets all requirements and conditions of the offer. Promotional Bonus Point offers do not apply to cancelled bookings. Offers are limited to the offer recipient and are not transferable.  Promotional Bonus Point offers are not redeemable for cash and are void where prohibited by law.

Points will not expire as long as you have earned Points on an Eligible Booking or redeemed a Redemption Reward through the Expedia Site on your Account at least once every eighteen (18) months.  If there has been no such activity, all accumulated Points in your Account will expire and will not be reinstated.

Points can be redeemed for Redemption Rewards which are subject to availability and restrictions of the relevant supplier. 

Points cannot be redeemed for cash and have no cash value.  Points cannot be combined with any other certificates, coupons, discounts, upgrades, awards, or promotions.  Points cannot be redeemed on stand-alone flights, insurance, or other exclusions as listed under each category below. Redemption Rewards are offered as promotional items and are void if sold for cash or other consideration, or if altered or copied, and cannot be reissued if destroyed, lost, or stolen. Redemption Rewards are not valid where prohibited by law.

Members can redeem available Points to pay the partial or full cost of a “Pay Now” hotel, excluding taxes and fees. Points can only be redeemed where payment is being made to Expedia at time of booking where the “Pay Now” option is presented. 

Points cannot be applied to the cost of cancellation or change penalties, previously paid for bookings, or other miscellaneous charges. Points cannot be redeemed on “Pay Later” properties, or properties offered by Vrbo. 

Members can redeem available Points for Expedia coupons in various increments ("Reward Coupon") that can be applied to the cost of a package limited to a “Pay Now” hotel + flight booked on the Expedia Site. A Reward Coupon will only be able to be issued up to the value of ¥30,000. When you redeem Points for a Reward Coupon in your selected amount, you will be issued a Reward Coupon code. The issued Reward Coupon will be deposited into the Member's Expedia Account, and can be found on the coupons page within "My Account". The Reward Coupon may only be redeemed by the Member. Any terms or conditions applicable to each Reward Coupon will be confirmed at the time of issuance. Redeemed Points will be deducted from your Account at the time the Reward Coupon code is issued. 

Reward Coupons can only be redeemed for packages limited to a booking at a “Pay Now” hotel on the Expedia Site + a flight booked on the Expedia Site, and only where payment is being made to Expedia at time of booking. Reward Coupons will be applied first to the hotel portion of the package, then to the flight portion of your package, less any taxes, fees, or charges due on the package. Please note: Any amount of the coupon applied to the flight portion of the package will be refunded to your credit card after your purchase is confirmed, usually within 10 business days. A Reward Coupon can only be applied to one (1) package and one hotel room per booking. A Reward Coupon cannot be used for booking multiple rooms on the same itinerary. Reward Coupons have no cash value. Reward Coupons may not be combined with or applied to any other certificates, upgrades, awards, or coupons. All taxes, fees, charges, and surcharges applicable to the booking, including, without limitation, baggage fees, seat upgrades, extra person, parking, phone, and other charges that are applicable to the reservation are the responsibility of the traveler, and Reward Coupons cannot be applied to such amounts. Reward Coupons cannot be applied to the cost of cancellation or change penalties, prepaid bookings, administrative fees, or other miscellaneous charges. Reward Coupons are void where prohibited by law.

No Point refunds will be issued for unused or expired Rewards Coupons. Rewards Coupons expire one year after issuance.

Members can redeem available Points to pay for partial or full cost of an activity where Expedia collects the payment at the time of booking. 

If any part of these Terms and Conditions are found to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision in these Terms and Conditions at any time does not waive our right to enforce the same or any other provision(s) hereof in the future.

These Terms and Conditions (and any other terms and conditions referenced herein) constitutes the entire agreement between you and Expedia with respect to this Program and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us with respect to the Program. 

These Terms and Conditions are governed by the laws of Singapore. You hereby consent to the exclusive jurisdiction and venue of courts in Singapore in all disputes arising out of or relating to your membership of this Program.

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One Key Terms and Conditions

Effective from August 11, 2025
1. Introduction
This is our loyalty program which provides members with a range of rewards and benefits. By opening an account you automatically become a member of our loyalty program.
These Rewards Terms and Conditions explain the various elements of our loyalty program and will apply to you if you create an Account on Expedia or access your Account on Expedia or another Participating Brand. Use of OneKeyCash is offered by Expedia, Inc. (“EI”, “we”, “our”, “us”) on behalf of its subsidiaries and affiliates, all of which are Expedia Group companies (collectively, “EG”).
Members can participate in the Programs listed below for each Participating Brand subject to these Terms and Conditions. The terms “you” and “your” throughout these Terms and Conditions refer to any Member.
NOTE: SECTION 10 GIVES US THE RIGHT TO MAKE CHANGES TO THESE TERMS AND CONDITIONS.
2. Enrolling in the Programs
The Program is open only to individual people who are at least eighteen (18) years old – or the age of majority in their country of residence, whichever is older – and have a valid email address. You are responsible for ensuring that your participation in the Programs comply with your employer’s policies related to participation in loyalty programs.
To enroll in the Programs, you must meet the eligibility requirements set out in this section and either (a) create an Account with Expedia or (b) sign into your existing Account on Expedia or a Participating Brand, or (c) otherwise be asked to accept these Terms and Conditions. Upon doing so, you will be required to indicate your acceptance of these Terms and Conditions. Only eligible individuals can participate in the Programs. Neither companies, groups, organisations, nor travel agents can participate in the Programs. Accounts cannot be shared or transferred. Accounts are only for personal and non-commercial use. Your Account can be used on Expedia and on other Participating Brands as and when the Program is made available on those Participating Brands.
If you’d rather not be part of the Programs, you can delete your Account and still book with Participating Brands as a guest. To find out more about how to delete your Account, please click here. If you delete your Account, you will no longer have access to your profile or Account statement information, you will no longer earn OneKeyCash, and you will lose any OneKeyCash, Trip Elements and Tier status that you have previously accumulated. You will not be able to reactivate a deleted Account or the OneKeyCash associated with a deleted Account at the time of deletion, if any. If you want to join the Programs again in the future, you will need to create a new Account.
Membership in the Programs are void if prohibited by law in your country of residence, and these Terms and Conditions are subject to change (in accordance with section 10 below) as may be necessary to comply with such laws or regulations.
3. Definitions
“Account” means the account you have (or create) with Expedia that has been accessed from Expedia or a Participating Brand. If you meet the eligibility requirements set forth in section 2 above, that Account automatically gives you access to each Program on Expedia or a Participating Brand.
“Available OneKeyCash” means Base OneKeyCash or Promotional OneKeyCash that is made available in your Account and can be used for Redemption Rewards.
"Base OneKeyCash" means OneKeyCash that is earned by making an Eligible Booking through a Participating Brand but excluding Promotional OneKeyCash, and further explained in section 18 below.
“Completed” is defined for each Participating Brand in section 18.
“Eligible Booking” is defined for each Participating Brand in section 18.
“Eligible Tier Booking” means an Eligible Booking or a Redemption Reward which qualifies for a Trip Element as outlined in section 18.
“Member” means an individual who meets the eligibility requirements set forth at section 2 above and has an Account.
“OneKeyCash” is earned as a part of the Programs in accordance with these Terms and Conditions and can mean Base OneKeyCash or Promotional OneKeyCash, or a combination of both. OneKeyCash can be earned on Eligible Bookings and used on Redemption Rewards.
“Participating Brand” means Expedia and such other Expedia Group company or brand offering the Program from time to time, and includes Japanese specific versions or mobile versions of those Participating Brand sites and any related mobile applications.
“Pay Later” means selecting the “Pay Later” option (where available) prior to completing your booking. If you select the “Pay Later” option, you will pay the Travel Supplier directly.
“Pay Now” means selecting the “Pay Now” option prior to completing your booking.
“Pending OneKeyCash” means OneKeyCash that is not Available OneKeyCash and cannot be used for Redemption Rewards.
“Program” means a loyalty program offered by a Participating Brand from time to time.
“Program Benefits” means the additional benefits a Member receives by being part of the Program as set out here and updated from time to time.
“Promotional OneKeyCash" is defined in section 5.
“Redemption Reward” means a booking through a Participating Brand that can be paid for (or partially paid for) by the redemption of OneKeyCash by a Member in accordance with these Terms and Conditions. JP¥ 100 in OneKeyCash will provide a JP¥ 100 discount on a Redemption Reward.
“Tier” means either Blue, Silver, Gold or Platinum tier as determined in accordance with these Terms and Conditions.
“Travel Supplier” means a provider of any element of an Eligible Booking or Redemption Reward, which may include, but not be limited to, a hotel, a short-term rental, an airline, an activity provider, or a car rental agency.
“Trip Elements” is a method for calculating progress towards your Tier and explained in section 18.
4. Earning OneKeyCash (General)
This section will apply to Expedia and other Participating Brands where OneKeyCash can be earned, and applies to all Participating Brands where Trip Elements can be earned. Please see section 18 below for further specific terms relating to the earning of OneKeyCash and Trip Elements.
OneKeyCash and Trip Elements can only be earned by the Member who registered for and controls the Account through which any Eligible Booking is made. The Member will earn OneKeyCash and Trip Elements for all Eligible Bookings, regardless of the traveller(s) named on the booking. Additional individuals named as travellers on the itinerary of the Eligible Booking will not earn OneKeyCash or Trip Elements.
To earn OneKeyCash and Trip Elements for an Eligible Booking, you must be a Member prior to making an Eligible Booking and be signed into your Account at the time of making the Eligible Booking. OneKeyCash will not be earned for bookings made on a relevant Participating Brand when you are not signed into your Account or if you create an Account after booking. If you use a coupon when making an Eligible Booking, the value of the coupon will be deducted prior to calculating the OneKeyCash earned on the Eligible Booking.
OneKeyCash cannot be earned on taxes and fees. In addition, if any additional amounts are payable to a Travel Supplier at the time of travel, check-in, or check-out – including, but not limited to, taxes, security fees or deposits, resort fees, insurance, or fuel charges – such amounts will not be included when calculating OneKeyCash (even where such amount is included in the total displayed when booking). No OneKeyCash or Trip Elements will be earned on change or cancellation fees imposed by Travel Suppliers or cancelled bookings or refundable damage deposits. If OneKeyCash is earned on an Eligible Booking made in a currency different to the currency associated with your Account, the value of the OneKeyCash earned for that booking will be converted based on the market exchange rate applicable on the date of booking. You will earn (or not earn, as the case may be) OneKeyCash at the rate of the Tier you are on, at the time of your Eligible Booking.
The amount of pending OneKeyCash and pending Trip Elements to be earned are calculated at the time of making an Eligible Booking and (subject to section 16) are based on the details of the itinerary booked. Changes or cancellations to the booked itinerary may result in differences between the anticipated amount of pending OneKeyCash and pending Trip Elements and the actual amount of OneKeyCash earned and actual Trip Elements collected for that itinerary. Pending OneKeyCash is not eligible to be used for Redemption Rewards and pending Trip Elements do not count towards Tier status. For pending OneKeyCash to move from pending to available status and pending Trip Elements to move to confirmed status, the Eligible Booking must be Completed (as defined in section 18 ), and will then be made available in your Account based on the time periods identified in the Posting/Reconciliation charts in section 18 below. Once in available status, OneKeyCash can be used by the Member towards a Redemption Reward(s) and Trip Elements will count towards Tier status.
OneKeyCash is promotional in nature, cannot be purchased directly, has no cash value and may not be transferred to another Member or redeemed for cash under any circumstances. OneKeyCash may not be assigned, sold, transferred, and/or pledged by you to any third party. You have no property rights or other legal interests in OneKeyCash. You are responsible for any personal tax liability that may be related to participation in the Programs and redemption of any Redemption Rewards.
5. Promotional OneKeyCash
From time to time, we may offer opportunities to earn additional OneKeyCash on Participating Brands (“Promotional OneKeyCash”), in our sole discretion.
All applicable terms and conditions associated with the specific Promotional OneKeyCash offer must be met in order to earn the OneKeyCash. OneKeyCash earned through a Promotional OneKeyCash offer will be posted to your Account as pending and will move to available status in accordance with the offer-specific terms and conditions. Promotional OneKeyCash offers do not apply to cancelled bookings. Promotional OneKeyCash offers are applied based on meeting eligibility requirements at the time of the original booking as set out in the offer-specific terms and conditions. Promotional OneKeyCash may have different expiry periods to Base OneKeyCash, please check the offer-specific terms and conditions. Promotional OneKeyCash offers are limited to the offer recipient, promotional in nature, may not be transferred to another Member and may not be redeemed for cash under any circumstances.
6. OneKeyCash redemption (general)
Please see section 18 for further specific terms relating to redemption of OneKeyCash on the Programs.
OneKeyCash can be used for Redemption Rewards when signed in to your Account and where specified on a Participating Brand and subject to the further terms relating to each booking type set out in section 18 below.
Redeemed OneKeyCash will be deducted from your Account at the time of booking. You may be provided with the option to adjust the amount of OneKeyCash to be applied on your Redemption Reward; where the option is provided you will see this on the checkout page. This option may not be available on all Redemption Rewards, or all Participating Brands.
If OneKeyCash is used on a Redemption Reward made in a currency different to the currency associated with your Account, the value of the OneKeyCash used will be converted to the currency of the Redemption Reward based on the market exchange rate applicable on the date of booking, and deducted from your Account.
OneKeyCash cannot be used on any Pay Later bookings, or when using buy now pay later payment methods. OneKeyCash is a promotional instrument and only redeemable on Redemption Rewards. OneKeyCash cannot be used or refunded for cash in any currency and has no cash value. Unless stated otherwise, OneKeyCash cannot be combined with gift cards, coupons, upgrades, awards, or promotions. OneKeyCash cannot be used on previously paid bookings; packages; or insurance (except where noted in section 18). OneKeyCash can be used on taxes and fees, however cannot be used on: any additional amounts payable to the Travel Supplier at the time of travel, check-in, or check-out (including but not limited to taxes, security fees or deposits, resort fees, insurance, or fuel charges, even where such amounts are included in the total displayed when booking); cancellation fees or change fees or other exclusions as listed under each category below. Redemption Rewards are not valid where prohibited by law.
7. Membership Tiers (General)
Tier status is a benefit of membership of the Programs. You will enter the Program as a Blue tier member and you must meet the stated criteria below to qualify for a higher tier. Alternatively, Silver, Gold or Platinum tier status may be offered by us, or our partners, to you according to the criteria stated below or criteria specified by the partner or otherwise specified by us. Only Eligible Bookings (as defined in section 18) qualify towards reaching Silver, Gold or Platinum tier status.
Members can qualify for Silver, Gold or Platinum tier by collecting the specified number of Trip Elements in a calendar year as specified in the table below. The specific criteria for earning a Trip Element is defined further in section 18.
Silver
5 Trip Elements in a calendar year
Gold
15 Trip Elements in a calendar year
Platinum
30 Trip Elements in a calendar year
Trip Elements will be confirmed based on the conditions set out in section 18 and the time periods identified in the Posting/Reconciliation charts in section 18.
Trip Elements collected on Eligible Tier Bookings from 1 January (Pacific Standard Time) of each calendar year to 11.59pm (Pacific Standard Time) on 31 December of each calendar year count towards tier status for that calendar year (“Membership Year”).
Trip Elements earned on travel that begins in one Membership Year and ends the next Membership Year will be allocated on a pro-rata basis where multiple Trip Elements are earned for that travel, and where a single Trip Element is earned for that travel it will be allocated to the next Membership Year.
Once earned, your Tier is valid for the remainder of the Membership Year in which you qualified, the next full calendar year, and through 28 February of the following year. The Tier you earn in subsequent Membership Years will be determined by the number of Trip Elements collected in the previous Membership Year. Your Tier will be reviewed at the end of each Membership Year, and your Tier may be reduced in subsequent years depending on the number of Trip Elements collected.
Bookings which are eligible for the purposes of qualifying for a higher tier are set out for each Participating Brand in section 18. Trip Elements are collected on travel that is Completed and will be displayed once confirmed on your rewards activity page.
Silver, Gold and Platinum members may have additional Program Benefits, which may be subject to additional terms and conditions. Program Benefits are promotional in nature and have no cash value and may not be transferred to another Member or redeemed for cash under any circumstances. To the fullest extent permitted by law, we reserve the right to introduce, vary, suspend, or withdraw any benefits at any time without notice where the change is beneficial, does not have a material impact on you or is due to just cause, and otherwise with reasonable prior written notice via a notification or publication on our app, website, or by email. Certain offers and benefits may not be available in all territories.
8. Changes to OneKeyCash balances, Trip Elements balance and Tier status
We reserve the right to rescind or cancel at any time any pending or available OneKeyCash or Trip Elements (or any portion of pending or available OneKeyCash or Trip Elements) that were earned for an Eligible Booking or Redemption Reward that was not Completed.
Where you receive a partial refund or credit from either EG or a Travel Supplier due to a cancellation within a penalty window, any OneKeyCash used will be forfeited. Where you receive a partial refund or credit from either EG or a Travel Supplier and OneKeyCash was used to pay in part (except for short term rental bookings) or in full for the Redemption Reward, the Base OneKeyCash used will be reinstated to your Account. Where you receive a partial refund or credit from either EG or a Travel Supplier, and OneKeyCash was used to pay in part for the short term rental Redemption Reward, some Base OneKeyCash may be reinstated to your Account. In all other cases, OneKeyCash and Trip Elements will be rescinded or canceled where you receive a refund or credit, from either EG, a Travel Supplier, a financial institution, or a card issuer. OneKeyCash or Trip Elements earned pursuant to fraudulent, falsified information, or otherwise in violation of these Terms and Conditions will be rescinded or canceled by us. Where you are entitled to a reinstatement of some or all of your OneKeyCash to your Account (as set out above) for a booking made in a currency different to the currency associated with your Account, your OneKeyCash will be reinstated at the market exchange rate applicable on the date of the booking. Expired Promotional OneKeyCash or Base OneKeyCash will not be credited to your Account under any circumstances.
Your OneKeyCash balance, Trip Elements balance, earn and redemption activity can be accessed on your rewards activity page on each Participating Brand’s page where applicable and you will receive periodic updates via email. Your OneKeyCash balance will always be displayed in the currency of the country or region you are using. If the currency is different to the currency associated with your Account, the balance displayed will be an estimate based on the market exchange rate applicable on the date the balance was displayed. To see the currency associated with your Account, please check your rewards activity page as this may be updated from time to time.
If your Account does not reflect the correct amount of OneKeyCash or number of Trip Elements that you should have earned, we reserve the right to notify you of the inaccuracy, and to adjust your OneKeyCash or Trip Elements balances to correct the inaccuracy within one hundred and eighty (180) days. If you believe you did not receive the correct amount of OneKeyCash or Trip Elements for an Eligible Booking, you must contact the Customer Service Center for the relevant Participating Brand within one hundred and eighty (180) days from the date the booking is Completed. We will make the final determination as to whether OneKeyCash or Trip Elements adjustments of any kind are justified for the travel in question. If you believe your Account has been the subject of any suspicious activity, please contact the relevant Participating Brand Customer Service Center immediately. If we determine you have been the victim of fraud, the OneKeyCash or Trip Elements you have earned may be transferred to a new Account.
Customer Service:
If we cancel or rescind OneKeyCash or Trip Elements, as set forth above, and the changes to your OneKeyCash or Trip Elements balances means that you no longer have a sufficient number of Trip Elements to be in a certain Tier, we reserve the right to change your Tier Status based on your Trip Elements balance. Likewise if, following your contact with our Customer Service Center as set out above, we credit your account with additional Trip Elements, we will review your Tier Status and make any necessary changes based on your new Trip Elements balance.
9. Member Prices
Member prices ("Member Prices") are available to the following customers:
  • Members signed in on the Expedia website and app.
  • Users of the Expedia app.
  • Members searching for travel on certain search engines.
Member Prices are available on selected properties and on selected dates only. Member Prices will only be displayed where applicable to your search and are liable to change at any time. Where a Member Price is displayed next to a price which has been struck out (e.g. "JP¥150 JP¥100"), the struck-out price is based on the property’s standard rate on our site, as determined and supplied by the property, before all discounts and rewards are applied. The "Price" section of the Terms of Service will also apply to Member Prices.
10. Changes to these Terms and Conditions
We may modify these Terms and Conditions for just cause or in case the amendment is beneficial to you —including, but not limited to, the rules and rates for earning and using OneKeyCash, the Tiers and requirements for achieving Tier status and earning Trip Elements, the expiration policy for OneKeyCash, the Redemption Rewards, the Program Benefits, and the products and services on which OneKeyCash may be earned and used.
We will endeavour to provide you with prior reasonable notice of material changes via a notification or publication on our app, website, or by email.
Your continued participation in one or more Programs as a Member following the changes coming into effect constitutes your acceptance of the notified changes to these Terms and Conditions. If you do not agree with the changes, you can delete your Account by following the instructions in section 2 above.
11. Suspension and termination of OneKeyCash and the Programs
To the fullest extent permitted by law, we reserve the right to restrict the availability of OneKeyCash and the Programs at any time for just cause, with prior reasonable written notice and without liability to you.
The Programs have no predetermined termination date and may continue until such time as when we decide to terminate the Programs. We may terminate one or more of the Programs at any time. Upon termination, you will have at least sixty (60) days from the date the relevant Program termination is announced to use available OneKeyCash remaining in your Account. After that date, any OneKeyCash and benefits will be forfeited without recourse or compensation.
12. Improper Member Activity
We reserve the right in our sole discretion to disqualify any Member we reasonably believe to be tampering with the operation of the Program/s or to be acting in breach of these Terms and Conditions or in a fraudulent or deceptive manner. Any attempt by any Member to undermine the legitimate operation of the Program/s may be a breach of criminal and civil law, and should such an attempt be made or threatened, we reserve the right to seek damages from any such person to the fullest extent permitted by law.
We have the right to monitor all activity in relation to the Programs for compliance with these Terms and Conditions. If we have reasonable grounds to believe your Account shows signs of fraud, abuse, improper conduct or suspicious activity – including, but not limited to, selling, bartering, or trading OneKeyCash and/or Trip Elements, using OneKeyCash which has been fraudulently acquired, requesting OneKeyCash if the requirements for earning OneKeyCash on the booking were not successfully met, misuse of Promotional OneKeyCash, accessing another member’s Account, or creating or using the Program/s for non-individual purposes – or other violations of these Terms and Conditions (collectively, “Improper Activity”), we may close or freeze your Account immediately and suspend Program Benefits, and where such Improper Activity is found to have occurred, you may lose your accumulated OneKeyCash, Redemption Rewards, and Program Benefits. If you have conducted any Improper Activity, we reserve the right to take any necessary legal action. In addition, you may be liable for monetary losses to EI, including litigation costs and damages, and you will not be allowed to participate in the Programs in the future. Eligible Bookings or Redemption Rewards discovered to be related to Improper Activity will have their OneKeyCash rescinded, and the Account associated with such activity will be frozen from further OneKeyCash earning or redemption activity. To contest freezing, disqualification or termination of an Account, the rescinding of OneKeyCash or confiscation of Redemption Rewards, please contact the relevant Participating Brand Customer Service Center at:
13. Complaints
We are committed to customer satisfaction, so if you have a problem or complaint, we would like to try to resolve your concerns. You can contact the relevant Participating Brand Customer Service Center using the details box.
Customer Service:
14. Release and Limitation of Liability
The Programs are provided without any warranty (either express or implied) or implied term of any kind, including but not limited to any implied warranties or implied terms of satisfactory quality, fitness for a particular purpose, or non-infringement. We make no guarantees, warranties, or representations of any kind concerning the Program/s, except where a particular guarantee or warranty cannot be excluded under applicable law, including consumer law.
Although we will endeavour to employ commercially reasonable measures to help ensure the Program/s runs as planned, you agree that, to the fullest extent permitted by law, we shall not be liable for any errors, inaccuracies, or other issues that may impair your participation in the Program/s, unless and only to the extent directly caused by us or caused by our wilful misconduct or gross negligence. You further understand that neither our Travel Suppliers nor promotional partners are affiliated with the Program/s nor responsible for administration of the Program/s.
Subject to the limitations set out in these Terms and Conditions, you further agree that to the extent permitted by applicable law, EG, its affiliates, its Travel Suppliers, any promotional partners, and each of their respective officers, directors, employees, and agents (collectively, the “Released Parties”) will not be liable for any losses arising out of or in connection with the Program/s (including, for example, any use of the Program/s and/or any delay or inability to use the Program/s) which were not:
(i) reasonably foreseeable by both you and us at the time of enrollment in the Program/s;
(ii) actually suffered or incurred by you; and
(iii) caused by a breach of our obligations under these Terms and Conditions or our failure to use reasonable care and skill or Released Parties’ wilful misconduct or gross negligence.
Subject to the limitations set out in these Terms and Conditions, and to the fullest extent permitted by applicable law, in no event shall the Released Parties be liable for any business losses and/or losses to non-consumers including (without limitation) loss of profits or loss of revenue.
Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by Released Parties’ wilful misconduct or gross negligence; for fraud, fraudulent misrepresentation or gross negligence; or for any other liability which cannot be legally excluded or limited under applicable law, including consumer law.
15. Privacy
Your privacy is important to us.
In signing up to the Program/s, you acknowledge that you have read and accepted the processing of your personal data by us in compliance with applicable data protection laws and our Privacy Statement. Please see our full Privacy Statement for more information on the personal data we collect about you, how and why we process it, the safeguards put in place to protect it, who we may disclose it to, your rights and who to contact for potential claims or questions:
16. General
The Terms and Conditions that are currently on the website available at Terms and Conditions, will apply until August 10, 2025 (or later date as notified to you). These new updated Terms and Conditions will be effective from August 11, 2025, or a later date as notified to you.
Please note that if these Terms and Conditions change between the time you made an Eligible Booking and the time the Eligible Booking is Completed, the version of the Terms and Conditions that was in effect at the time the Eligible Booking is made will control.
If any part of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision in these Terms and Conditions at any time does not waive our right to enforce the same or any other provision(s) hereof in the future.
The Expedia Terms of Service, and (as applicable) the Terms of Service displayed on the Participating Brand will apply in addition to these Terms and Conditions.
These Terms and Conditions (and any other terms and conditions referenced herein) constitutes the entire agreement between you and us with respect to the Programs and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us with respect to the Programs.
17. Governing Law
These Terms and Conditions are governed by the laws specified in the Terms of Service.
18. Expedia Terms
18.1 Expedia Definitions
“Completed” means that the Member, or other travellers booked under the Account, must have completed the stay in an Eligible Hotel or an Eligible Accommodation Rental, flown on the Eligible Flight, used the Eligible Car, used the ticket(s) for the Eligible Activity or completed the Eligible Package.
“Eligible Accommodation Rental” means a stand-alone booking of a participating short-term rental accommodation booked by a Member through a Participating Brand and later Completed.
“Eligible Activity” means any stand-alone activities and Ground Transportation booked by a Member through a Participating Brand and later Completed.
“Eligible Booking” means a booking by a Member through a Participating Brand for any Eligible Accommodation Rental, Eligible Activity, Eligible Car, Eligible Flight, Eligible Hotel, or Eligible Package that is later Completed.
“Eligible Car” means any stand-alone car hire booked by a Member through a Participating Brand that is later Completed.
“Eligible Flight” means any stand-alone flight booked by a Member through a Participating Brand that is later Completed, but does not include items not included in the fare such as seat choice or baggage.
“Eligible Hotel” means any stand-alone property that is not an Eligible Accommodation Rental and booked by a Member through a Participating Brand that is later Completed.
“Eligible Package” means any pre-paid hotel + flight, hotel + car, hotel + flight + car, flight + hotel + activity, flight + car and hotel + flight + car + activity booked together by a Member through a Participating Brand that is later Completed.
“Eligible Travel Component” means any of the following: Eligible Activity, Eligible Accommodation Rental, Eligible Car, Eligible Flight, or Eligible Hotel.
“Expedia” means the Expedia Japan site or mobile version of the site and any related mobile applications.
“Ground Transportation” forms part of Eligible Activity and means ground transportation booked by a Member at Search Airport Transportation that is later Completed.
“Program” means the One Key loyalty program available on Expedia.
18.2 Earning OneKeyCash
Subject to section 4, after completing an Eligible Booking, the anticipated amount of OneKeyCash and Trip Elements to be earned will be held in pending status. You will earn OneKeyCash on a portion of the Redemption Reward if partially paid for with OneKeyCash.
Earning Base OneKeyCash
Base OneKeyCash can be earned by making an Eligible Booking through a Participating Brand as set forth below.
Eligible Flights
Subject to section 4, earn 0.2% in OneKeyCash per JP¥ 100 spent (excluding taxes and fees) on Eligible Flight Bookings booked through a Participating Brand.
Eligible Bookings (non-flight)
Subject to section 4, earn 1% in OneKeyCash as a Blue Member and 2% as Silver, Gold or Platinum Member per JP¥ 100 spent (excluding taxes and fees) on the following Eligible Bookings:
  • Eligible Hotels
  • Eligible Accommodation Rentals
  • Eligible Activities
  • Eligible Packages
  • Eligible Cars
Non-Eligible Bookings
Purchases other than those expressly listed above are not eligible to earn OneKeyCash or Trip Elements. These include but are not limited to:
  • Bookings made on the “Groups & Meetings” link on a Participating Brand
  • Insurance
  • Flights booked directly via an airline’s website, even if your original flight search was conducted on a Participating Brand
  • Pricing products
18.2.1 Preferred Inventory OneKeyCash
Preferred Inventory includes standalone VIP Access properties, is liable to change at any time, and will be displayed where applicable to your search, along with any additional terms and conditions (if applicable) (“Preferred Inventory”).
Subject to section 4, Promotional OneKeyCash offers which are Preferred Inventory OneKeyCash offers will be awarded at the following rates inclusive of Base OneKeyCash earn rates, based on the Member’s Tier at the time of booking:
  • Blue members: no Preferred Inventory OneKeyCash awarded on Eligible Bookings
  • Silver members: 3% in OneKeyCash earned per JP¥ 100 spent (excluding taxes and fees) on an Eligible Booking
  • Gold members: 5% in OneKeyCash earned per JP¥ 100 spent (excluding taxes and fees) on an Eligible Booking
  • Platinum members: 6% in OneKeyCash earned per JP¥100 spent (excluding taxes and fees) on an Eligible Booking
For Preferred Inventory OneKeyCash to move from pending to Available status, the Eligible Booking must be Completed, and will then be made available in your Account based on the time periods identified in the Posting/Reconciliation chart in section 18.3. Preferred Inventory OneKeyCash offers are not applicable to changed bookings. You will not earn additional Trip Elements on Preferred Inventory OneKeyCash offers.
As is the case with all categories of OneKeyCash, Preferred Inventory OneKeyCash is promotional in nature, has no cash value and may not be transferred to another Member or redeemed for cash under any circumstances.
18.3 OneKeyCash and Trip Element Posting/Reconciliation
See chart below for the length of time it may take for OneKeyCash and Trip Elements to move from pending to available status.
Eligible Booking
OneKeyCash and Trip Element Confirmation Timing
Hotel paid at time of booking (“Pay Now”)
Up to 3 days after the Eligible Booking is Completed
Hotel paid at time of stay (“Pay Later”)
Up to 35 days after the Eligible Booking is Completed
Accommodation Rental
Up to 35 days after the Eligible Booking is Completed
Flights
Up to 10 days after the Eligible Booking is Completed
Packages
Up to 3 days after the Eligible Booking is Completed
Car (“Pay Now”)
Up to 3 days after the Eligible Booking is Completed
Car (“Pay Later”)
Up to 90 days after the Eligible Booking is Completed
Activities
Up to 3 days after the Eligible Booking is Completed
18.4 OneKeyCash Expiry
Subject to the paragraph below, Base and Preferred Inventory OneKeyCash in your Account will not expire as long as you have made an Eligible Booking or redeemed a Redemption Reward through a Participating Brand on your Account at least once every eighteen (18) months. If there has been no such activity, all accumulated Base and Promotional OneKeyCash in your Account will expire and will not be reinstated. Promotional OneKeyCash may have a different expiry period, please check the offer-specific terms and conditions for details.
OneKeyCash that has been converted from Expedia Rewards points will retain original expiry dates, unless an Eligible Booking or Redemption Reward is made through a Participating Brand on your Account once these Terms become effective in which case the above paragraph will apply.
18.5 OneKeyCash Redemption
18.5.1 Flight Redemptions
Subject to the general exclusions set out at Section 6 above, Flight Redemption Rewards are available on eligible airlines. In order to book a flight using OneKeyCash, you must have enough OneKeyCash available to cover the entire cost of the flight being booked, including all taxes and fees. OneKeyCash cannot be used to pay for items not included in the fare such as seat choice or baggage, and cannot be used to pay for flight booking changes. If you do not see the ability to apply OneKeyCash on the checkout page, this is an indicator that: you do not have enough OneKeyCash to cover the entire flight cost, you have added additional items for purchase such as seat choice or baggage, and/or the flight is not eligible for a Redemption Reward, and therefore ineligible to use OneKeyCash on that booking. Flights do not have to be roundtrip, one-way flights and flights into and out of different airports are permitted. Holds cannot be placed on flight Redemption Rewards. Only the Member can use OneKeyCash to book a flight on their Account, but the flight Redemption Reward may be booked in the name of the Member or any other person the Member designates.
18.5.2 Hotel Redemptions
Subject to the general exclusions set out at section 6 above, you can use available OneKeyCash to pay the partial or full cost of a “Pay Now” hotel. OneKeyCash can only be used where payment is being made on a Participating Brand at time of booking where the “Pay Now” option is presented.
18.5.3 Short Term Rental Redemptions
Subject to the general exclusions set out at section 6 above, you can use available OneKeyCash to pay for the partial or full cost of a participating short-term rental. OneKeyCash cannot be used on a refundable damage deposit. Where making a booking request, OneKeyCash is only used to pay for the partial or full cost of the participating short-term rental once the booking has been confirmed. OneKeyCash cannot be used on all short-term rentals, please check the short-term rental details page to see eligibility.
18.5.4 Car Redemptions
Subject to the general exclusions set out at section 6 above, you can use available OneKeyCash to pay for the partial or full cost of a “Pay Now” car hire. OneKeyCash cannot be used where some or all of the cost is required to be paid directly to the Travel Supplier.
18.5.5 Activities Redemptions
Subject to the general exclusions set out at section 6 above, you can use available OneKeyCash to pay for the partial or full cost of a “Pay Now” activity.
18.6 Membership Tiers
A Trip Element will only be awarded where the Eligible Travel Component of the Eligible Tier Booking is JP¥ 2,500 or more (excluding taxes and fees and after any coupons and any OneKeyCash are applied to the booking).
Bookings which are eligible for the purposes of qualifying for a higher tier for Expedia are set out below.
Eligible Tier Bookings
Flights
1 Trip Element for an Eligible Flight where each ticket (a roundtrip flight ticket and any stopover(s) are deemed to be 1 Trip Element, a multi-city ticket is deemed to be 1 Trip Element for each segment) in the booked flight itinerary is flown
Hotel
1 Trip Element for an Eligible Hotel per room per completed night stayed
Accommodation Rental
1 Trip Element for an Eligible Accommodation Rental per completed night stayed
Car
1 Trip Element for an Eligible Car per completed car hire day
Activities
1 Trip Element for an Eligible Activity for each ticket where the activity is completed. Where the Eligible Activity is Ground Transportation, 1 Trip Element for a completed round trip.
Package
1 Trip Element for an Eligible Travel Component completed as outlined in this table

Find out more about the current program: