「When you walk into the hotel it’s very welcoming. No problems with parking or staff. We’ve stayed here multiple times, majority of the time no problems.」
「The room smelled bad! The space was microscopic. We had to work when we were there and the table wasn’t a table more like a 4 inch ledge. Altogether, we won’t be going back to Tru hotels…ever.
Staff wasn’t mean or anything just very un-helpful. And uninterested in helping.
We had to ask all the questions: What is our room number? Where are the elevators? When is breakfast? When is checkout?」