Cat Ba Island Ski Vacations

Even though there was a problem with the dates we booked aligning with their schedule, Catherine Cruises went above and beyond to ensure we were on an equally luxurious cruise ship with another company to suit our schedule. And rather than just handing us over to another company, they proactively managed the whole thing with amazing communications and care levels. This demonstrates an exceptional level of commitment to customer service - even when we're not even on their boat! We hope to revisit them and experience their service on their own boat soon! Defo a big thumbs up to this company.

The staff were very pleasant and assisted with every query.

Staff not friendly. Locked key in room and girl at front desk didn’t want to give me another key. I swear she rolled her eyes at me. Charged me 50% more for an airport car than other nearby hotels. Place isn’t bad, but better, cheaper, friendlier options all over Old Quarter in Hanoi. Wouldn’t stay again.

Excellent attention to details by staff from check in to check out. Good breakfast. Pick up and airport drop off.

Even though there was a problem with the dates we booked aligning with their schedule, Catherine Cruises went above and beyond to ensure we were on an equally luxurious cruise ship with another company to suit our schedule. And rather than just handing us over to another company, they proactively managed the whole thing with amazing communications and care levels. This demonstrates an exceptional level of commitment to customer service - even when we're not even on their boat! We hope to revisit them and experience their service on their own boat soon! Defo a big thumbs up to this company.

I was really looking forward to this experience and was quite underwhelmed. There were tons of rubbish floating in the bay, and I know it's not the organisers fault but, it hindered our experience. There is no way you can go and swim in the water as one of the activities planner suggest. Also all of the other activities are planned at exactly the same time, not sure why, as other boats making it crowded super turisty and not very pleasant. The rooms themselves were spacious and clean and all the stuff lovely. No complaints there. It's also great to wake up with a view of the rocks shooting down from the ocean (just don't look down). Food, I'm 50/50 about. The dinner was good, not great, lunch and breakfast underwhelming again. Desert I suggest fruit only. My friend ordered a coffee that we had to pay a fortune for and it looked and tasted like dish water. Vietnam has so much delicious food on offer and what was served was pretty pedestrian. Everything on board was ridiculously expensive. Massage, drinks, snacks. I would suggest bringing that with you. Overall I guess it's one of those must do in Vietnam but for the price we paid for one night stay I can't say it was worth it.

The staff were very pleasant and assisted with every query.

Even though there was a problem with the dates we booked aligning with their schedule, Catherine Cruises went above and beyond to ensure we were on an equally luxurious cruise ship with another company to suit our schedule. And rather than just handing us over to another company, they proactively managed the whole thing with amazing communications and care levels. This demonstrates an exceptional level of commitment to customer service - even when we're not even on their boat! We hope to revisit them and experience their service on their own boat soon! Defo a big thumbs up to this company.

I had a wonderful experience at this hotel. The staff truly went above and beyond to make my stay comfortable and enjoyable. From the moment I arrived, everyone was incredibly welcoming and attentive. They were always available to answer questions, offer recommendations, and accommodate any special requests I had. Their genuine hospitality made me feel right at home. I highly recommend this hotel to anyone looking for excellent service and a friendly atmosphere. I would definitely stay here again!

Angela was helpful from the beginning. The hotel is perfectly situated in the middle of everything and had everything we needed. It is the old quarter so there is some age to the building, but the rooms are remodeled with new bathrooms, furniture, and all other basic amenities. Highly recommend this was perfect

Staff not friendly. Locked key in room and girl at front desk didn’t want to give me another key. I swear she rolled her eyes at me. Charged me 50% more for an airport car than other nearby hotels. Place isn’t bad, but better, cheaper, friendlier options all over Old Quarter in Hanoi. Wouldn’t stay again.