Kennet & Avon Canal Trail Romantic Vacations

Positives: - Modern hotel with beautiful/classic decor - Still feels very much new, I.e very soft carpets, everything in excellent condition - Polite staff - Less than 5 min walk to closest Tube station, which connects to Piccadilly Line - Good check out time - Beautiful garden with nice seating Areas of Improvement: - The rooms are not quiet at all. We could easily hear people shouting, even sneezing from the street throughout the night. A couple in the room next to us were on FaceTime to a family member and we could hear every single word both they and the family member said. This may not have mattered that much if it wasn’t very early in the morning and we needed sleep. - There are no black out curtains, which means in summer in the UK the light starts to shine through from 4 am, which can make it hard to sleep. - Aircon whilst on, is very hard to use (for 26 year old who travels to many places). This meant it was very hot throughout the night. - The area the hotel is situated in, isn’t the best and I wouldn’t feel safe walking here alone. - Small matter of preference…. But the bar could do with serving more of a variety of drinks. Cocktail list doesn’t have any classic cocktails and are quite obscure choices. We wanted to have a nice drink before we left but ended up having a Coke because the menu was pretty poor.

The stars and service question and rating are subtly skewed as the hotel itself the staff was phenomenal and top tier. However, the restaurant staff on property for Luciano by Gino D’Acampo was utterly horrendous, waited 45 minutes for water refills and only received because I got up to ask for them, not much was done at all about the issue other then restaurant management making excuse of being short staffed, but she couldn’t be bothered to check on us or anyone else knowing that? We received a 20% discount upon checkout and lodging a more formal complaint in the lobby. We had reservations for two months and made it our last meal in the UK and couldn’t had been more disappointed or let down. The hotel nice, their restaurants, I wouldn’t recommend to anyone.

Excellent location. Easy access from LHR. EASY tube to all London.

Very clean, very friendly staff. Would recommend.

The stars and service question and rating are subtly skewed as the hotel itself the staff was phenomenal and top tier. However, the restaurant staff on property for Luciano by Gino D’Acampo was utterly horrendous, waited 45 minutes for water refills and only received because I got up to ask for them, not much was done at all about the issue other then restaurant management making excuse of being short staffed, but she couldn’t be bothered to check on us or anyone else knowing that? We received a 20% discount upon checkout and lodging a more formal complaint in the lobby. We had reservations for two months and made it our last meal in the UK and couldn’t had been more disappointed or let down. The hotel nice, their restaurants, I wouldn’t recommend to anyone.

Super friendly employees and beautiful facilities.

Great hotel in a great location. Very happy with the service as well as the accommodations. Air conditioning worked very well!

Loved our deluxe size room and the folks assisting with the bags, being shown directly to our room and the size, amenities and qualities of all products picked. The blissful bed delivered and was the comfiest of all beds we've stayed at and the noise level was so quiet (assuming there was good noise reduction techiniques in place AND also thenstreet its on is not overrun like some hotels we stayed at closer to victoria station area) that we often slept in numerous days and didnt realize how late it was.

Excellent location. Easy access from LHR. EASY tube to all London.

I booked this last minute when another hotel booking fell through. All I knew was that I liked the area it was in and needed a place to sleep but I was so pleasantly surprised by how nice and cute it was. Highly recommend for solo travelers!

Great hotel in a great location. Very happy with the service as well as the accommodations. Air conditioning worked very well!

Great standard of hotel, above it's class compared to other recent European hotels we have been at.