Kanagawa Prefecture Romantic Vacations

The staff are very courteous and very helpful. The room was very clean. This hotel is in an amazing location.

Staff is very attentive however there is very little options for dining and no transport after 630pm with no options for taxi / I was also disappointed that we were not allowed in the onsen areas due to very small tattoos however we were stilled charged the “bath fee” for resort without being allowed to use the areas . I feel a discount should be made for guests the refuse service to these areas or allow for them to book private times. Charging guests for resort fees when they do not allow them to use the area isn’t acceptable - again staff was very pleasant amd we enjoy the area even with upgrading g to mt Fuji lake view without any view due to rain - we are happy with the hotel but still disagree with extra charges for bath and resort fee since we were refused entrance / we were also charged very large tourist tax which was not informed until check out my Expedia bill said we would pay Y76000 our final bill was over Y108800 because of bath fee and tourist fees I wish to look to be refunded for the bath fees or please consider policy changes for other guests when they are refused entrance - charging your guests then not permitting them to enjoy these areas is in quality service I expected

Clean room. Nice staff.

We loved the Ryokan experience, staffs were excellent with services, foods were delicious! My husband and I were satisfied with the experience even though it’s pricey, totally worth it!

I paid for a room on the 24th floor. Cost a bit more but the view is very worth it. Room was amazing. Staff was friendly and helpful. The breakfast is a little high for the offerings in my opinion.

Clean room. Nice staff.

I paid for a room on the 24th floor. Cost a bit more but the view is very worth it. Room was amazing. Staff was friendly and helpful. The breakfast is a little high for the offerings in my opinion.