Pratas Island Romantic Vacations

AC duct exits need cleaning for a hotel like this. Kind of smelly. Bath room shows aged and worn. It requires walking to the other corner of the room to get a towel in wet feet after taking a shower. could not find a pen or a piece of paper in my room to leave a note for my family member, when needed to leave the room temporarily. Situated in quieter location of the city, air quality is good around it.

Staff was quite helpful.

first time to stay at Grand Hi Lai Hotel, Front desk is very helpful and nice. I'm very happy that the hotel is willing to meet my request.

Pros -Great location -Very friendly housekeeping staff -Spacious room -Complimentary bottled water provided daily -Very good noise insulation Cons -One of the mature (maybe at senior level) female reception staff member on the ground floor was not very professional. She assisted with my check-in, but I did not feel welcomed at all. When I asked for a map of the nearby restaurants, she only gave a brief explanation of the directions, which was not detailed enough and resulted in me walking to the wrong place. Throughout our stay, my family and I passed by the reception desk (ground floor) several times each day, and she never acknowledged or greeted us. - The bathroom lighting was too dim, making it difficult to apply makeup.

This is my second time staying in this hotel. I am highly appreciated with the room and the service here.

I checked in very late at night due to a last-minute change in my plans. The front desk staff was very kind and helped me with the taxi fare when I didn’t have enough cash. I truly appreciated it. The food was also very delicious.

This was a beautiful hotel, we were so surprised at how nice it was. The rooms were extremely comfortable, with plenty of room for us to have our own space. The hot springs and steam room were a very nice treat. The breakfast was delicious. I would definitely stay here again.

Convenient, spacious and comfortable

AC duct exits need cleaning for a hotel like this. Kind of smelly. Bath room shows aged and worn. It requires walking to the other corner of the room to get a towel in wet feet after taking a shower. could not find a pen or a piece of paper in my room to leave a note for my family member, when needed to leave the room temporarily. Situated in quieter location of the city, air quality is good around it.

Staff was quite helpful.

I checked in very late at night due to a last-minute change in my plans. The front desk staff was very kind and helped me with the taxi fare when I didn’t have enough cash. I truly appreciated it. The food was also very delicious.

Great little boutique but modern hotel with free car park. The room was spacious, comfortable and clean. The breakfast buffet was delicious and I loved their complementary afternoon tea light buffet. The location was unbeatable, within a few minutes walk to the famous Liu-He night market and lots of good restaurants close by. Will stay again

Staff was quite helpful.

first time to stay at Grand Hi Lai Hotel, Front desk is very helpful and nice. I'm very happy that the hotel is willing to meet my request.