Division No. 14 Romantic Vacations

Clean, great customer service, no charges for early arrival they kept my bags and when it was time to check in they moved them to the assigned room. Also, when it was time to leave the order a taxi for me. The breakfast was delicious.

The staff were all courteous, friendly and exceptional. The room was clean but we didn't like the fact there wasn't a mini fridge in the room. I couldn't save any of my leftovers from eating out.

I shared three main concerns with the front desk as we checked and the only reply I got was "thanks for your feedback" without addressing the issues they let their clients experienced... First issue: the street facing room are very noisy at night - fire truck, people talking, motorcycle... poor window sound insulation. Second, the stove seems to leak gas as we cook and we need to air out the gas smell. Third, the toaster got our bagel on fire and fire alarm went off. I am not sure if the property properly tested all their appliances. We would probably consider another place next time as they don't seem to care much. Two good things to say is that it's clean and spacious.

Location to Fremont experience is the best. The staff is great and the restaurant is amazing. The rooms themselves are comfortable but basic. Only one mirror in a dimly lit bathroom is a problem for us women trying to do makeup. However we were very disappointed in the Bingo. On a previous visit we stayed elsewhere but had so much fun at Bingo that this time we wanted to stay in the Plaza to be closer to the Bingo. We only played once on our first night, and it put us off from the rest of our 3 night stay. It was HOT in that Bingo room, and the caller staff was rude and repeatedly kept announcing for people to be quiet. We didn’t notice anything unusual aside from a tipsy couple having some fun and giggling, but it wasn’t so bad that the game was affected. We felt the announcers wanted us to play in silence and their frequent chastisement interrupted the games more than the participants did. If it was one group then they should have been asked to leave, rather than making the entire room feel as though we had to play in complete silence. It made it no fun so we didn’t go back. And again, it was HOT in there!

The suite was great! The location is excellent. We really enjoyed our stay, and we'll definitely will be back some day.

I shared three main concerns with the front desk as we checked and the only reply I got was "thanks for your feedback" without addressing the issues they let their clients experienced... First issue: the street facing room are very noisy at night - fire truck, people talking, motorcycle... poor window sound insulation. Second, the stove seems to leak gas as we cook and we need to air out the gas smell. Third, the toaster got our bagel on fire and fire alarm went off. I am not sure if the property properly tested all their appliances. We would probably consider another place next time as they don't seem to care much. Two good things to say is that it's clean and spacious.

The suite was great! The location is excellent. We really enjoyed our stay, and we'll definitely will be back some day.

Clean, quiet, beautiful landscaping and prime location.

Hotel was amazing very clean staff were great and loved the breakfast only thing was when I booked it I read they had a shuttle bus it said dropping you in Rome and surrounding areas they need to reword it because they only drop you at train station and only maybe twice a day and when we tried to book it was full we spent an absolute fortune on taxis but hotel room with balcony was very good

Clean, great customer service, no charges for early arrival they kept my bags and when it was time to check in they moved them to the assigned room. Also, when it was time to leave the order a taxi for me. The breakfast was delicious.

The staff was extremely helpful and showed us to our room. Since the bed was set up as a double I had to split it in to a twin no big deal due to our late arrival...but I found hair in the bed and on the mattress covers. The curtain in the room were stained and dirty..I did find the bathroom to be exceptionally clean. The property needs a bit of updating in the rooms. Breakfast was great. Staff again was so kind and helpful but for sure small details in the room were missed.

The hotel and room were very nice. The room itself was large and clean. Very comfortable. Easy to walk to restaurants in the area.

Very clean, mandatory parking fee that I wish I knew about in advance. Overall comfortable stay

The hotel is centrally located to restaurants and shopping. The breakfast is delicious but now the pastry offerings are self serve which I don’t like. Please note, there isn’t an electrical outlet in the bathroom for a blow dryer or flat iron. Also, the TV doesn’t allow for casting and was quite old.