Central America Romantic Vacations

Room was very nice location was wonderful, restaurant price good, food good entertainment good

Front desk check-in / out needs more staffing. Room / condo was as described. Not the view as depicted. Informed the front desk both the sink and shower drain were very slow and needed attention. Had breakfast at the bar restaurant. Very good and reasonable priced.

Lovely staff. Incredible property. The hype is real. This is by far and away the nicest property we’ve stayed at in Manhattan in a long time.

Location and staff were top notch! Super comfortable beds and I love the little coffee shop.

Great location, clean hotel and comfortable rooms.

Clean, quiet, beautiful landscaping and prime location.

Lovely staff. Incredible property. The hype is real. This is by far and away the nicest property we’ve stayed at in Manhattan in a long time.

Arriving, I struggled to get my luggage up the steep stairs & was surprised that the guy at the top, who was standing there watching me, didn't offer to help. He opened the door & that was the extent of it. I was told my room would be ready in less than an hour so when an hour came & went I checked in again at the front desk and the young man immediately said it wasn't ready yet. I then decided to sit in the lobby instead of out by the pool, and within a minute, the room magically became ready. Overall the rooms are nice and huge and Laura was great at resolving an issue with an employee looking into my window. It would have been nice to have someone mention the ipad turned off all the lights, I fumbled around way too long looking for switches that didn't exisit. I was surprised at how many kids were playing in the pool morning noon & night considering it felt like a more adult/boutique vibe hotel. I didn't feel like I could swim and relax. The breakfast cost is very high, and the eggs in my omelet were overcooked. It came with a side of bacon, but instead, the chef put it in my omelet, and it was chewy. The sweet paprika overwhelmed the side of potatoes so overall I ate about 3 bites and left the rest. $68 later after a $12 cup of coffee & tip I came away vowing never to eat there again. Upon departure, I again wrestled my luggage downstairs by the pool as an employee who had a vacuum in the walkway didn't offer to help. Overall, I'd say the service was poor for the price.

Clean room and ideal location

Lovely staff. Incredible property. The hype is real. This is by far and away the nicest property we’ve stayed at in Manhattan in a long time.

This is a well kept property. The staff is very welcoming, courteous, and very responsive.

Room was very nice location was wonderful, restaurant price good, food good entertainment good

Easy check in and out. Walking distance to convention center and Disney Land.

Everyone was kind and room was spacious and clean.