Jerada Romantic Vacations

The room and the whole Riad were beautiful. We only stayed one night and were very comfortable. Fatima and Simon at the front desk were wonderful, even letting us leave or luggage and use their facilities after our stay. Outstanding service!

From arrival the hospitality from the staff was amazing. The hotel room clean , the food amazing i would come back

Kinder staff and cleaner places

Terrible service, especially from the hotel restaurant and reception staff. For two days, our room key card did not work. We had to go to reception 5–6 times a day, and every single time we had to wait for a member of staff to come and open our room for us. The staff were extremely rude and unhelpful. Instead of actually resolving the problem, they kept giving us new key cards, which failed every single time. The room was also not clean. I am attaching photos of a cockroach that was walking across the floor of our room. We also asked to speak to a manager. We were told to wait, but after more than an hour, nobody came to speak to us. This is absolutely unacceptable for a hotel of this standard. The level of customer service was extremely disappointing and, in my opinion, completely unacceptable. I definitely do not recommend this hotel. The way guests were treated was simply appalling.

From arrival the hospitality from the staff was amazing. The hotel room clean , the food amazing i would come back

Terrible service, especially from the hotel restaurant and reception staff. For two days, our room key card did not work. We had to go to reception 5–6 times a day, and every single time we had to wait for a member of staff to come and open our room for us. The staff were extremely rude and unhelpful. Instead of actually resolving the problem, they kept giving us new key cards, which failed every single time. The room was also not clean. I am attaching photos of a cockroach that was walking across the floor of our room. We also asked to speak to a manager. We were told to wait, but after more than an hour, nobody came to speak to us. This is absolutely unacceptable for a hotel of this standard. The level of customer service was extremely disappointing and, in my opinion, completely unacceptable. I definitely do not recommend this hotel. The way guests were treated was simply appalling.

Staff were superb and attentive. Gym needs some major updating, machines were not working or falling apart. Air Cond subpar but seems like a common issue for smaller hotels. Room was small and beds were extremely uncomfortable.

The room and the whole Riad were beautiful. We only stayed one night and were very comfortable. Fatima and Simon at the front desk were wonderful, even letting us leave or luggage and use their facilities after our stay. Outstanding service!

Phenomenally hospitable staff, combined with a beautiful, comfortable and historic property. My only regret is that we did not book a longer stay, but I do plan to make my way back here one day. Highly recommend that you experience La Maison Arabe.

Kinder staff and cleaner places

From arrival the hospitality from the staff was amazing. The hotel room clean , the food amazing i would come back

Terrible service, especially from the hotel restaurant and reception staff. For two days, our room key card did not work. We had to go to reception 5–6 times a day, and every single time we had to wait for a member of staff to come and open our room for us. The staff were extremely rude and unhelpful. Instead of actually resolving the problem, they kept giving us new key cards, which failed every single time. The room was also not clean. I am attaching photos of a cockroach that was walking across the floor of our room. We also asked to speak to a manager. We were told to wait, but after more than an hour, nobody came to speak to us. This is absolutely unacceptable for a hotel of this standard. The level of customer service was extremely disappointing and, in my opinion, completely unacceptable. I definitely do not recommend this hotel. The way guests were treated was simply appalling.