Hawaii Romantic Vacations

Staff were so friendly and accomodating Auberge Mauna Lani is so clean and welcoming, amenities just amazing

The process was very smooth

This was a very special Christmas treat! The hotel is spectacular at Christmas and we had the best stay!

The hospitality, every one was extremely happy and friendly. They seem to all live their job.

The staff was amazingly courteous and the room was great. Shoutout to Jackie for greeting us on our floor every time we walked by by name, gave our stay a personal feel to it.

Yes it's secluded. Yes it is a large property that requires a lot of walking. The rooms are slightly dated. It's all made up by the attention and care from the staff at the Ritz. My wife and I were celebrating our honeymoon. We were treated with the utmost care from the kind folks there. The property is well manicured and clean. The pools were fun and the golf cart ride for the long walk to the beach is a must. Unfortunately we left with a slight sour note at the end of the trip. I left my Nike Dri-Fit hoodie in the armoire the entire time during my stay... Never took it out, and only had it there for the weather back home. Although it was my mistake, I left my sweater behind. I contacted the hotel an hour after I checked out. And somehow, the staff "did not locate" the sweater. It was frustrating to have to keep asking for updates for a sweater. Until lost and found finally admitted they didn't find a sweater.

Staff were so friendly and accomodating Auberge Mauna Lani is so clean and welcoming, amenities just amazing

The process was very smooth

The staff was amazingly courteous and the room was great. Shoutout to Jackie for greeting us on our floor every time we walked by by name, gave our stay a personal feel to it.

The process was very smooth

The staff was extremely friendly. Room was very clean. View was amazing!

The room wasn’t great. We had to pull the bed out to get at plug ins. There was only one luggage rack and no room for two suitcases (and we only had carryons) in the bedroom. It was good there was a dresser, I unpacked into that. Many large gaps in the flooring. The kitchen was very minimally stocked, not even a plug for the sink to properly wash dishes or a washcloth to wipe up. One of the outside bar stools was so rickety as to be unusable and a shelf in the bathroom was coming out of the wall. Plus there are gaps behind the shelves so stuff can fall through. Hot water for the shower was basically non existent. We had it cranked to full hot every time and never had to turn it down. A couple of times it was lukewarm at best. Can only assume there’s a regulator of some kind because the taps for the sinks had hotter water. Lighting at night is lacking as well as room direction signage. Knowing where to find our room in the dark the first night was a challenge. All that said, the lobby area was great, banana bread, coffee, fruit and water dispenser wonderful. Having use of kayaks, the floating dock area and hot tub (a little small) were also great features and the views absolutely gorgeous. Staff were friendly and helpful, cleanliness and parking not an issue for us. Would we come back? Hmm, not sure.

The staff was amazingly courteous and the room was great. Shoutout to Jackie for greeting us on our floor every time we walked by by name, gave our stay a personal feel to it.

Friendly service , well worth it