Isla Contoy Pet-friendly Vacations

Needs to work on it

The hotel clean this was OK, but we always had trouble with getting towels napkins at the restaurants. They were always out. Butler we’re supposed to book restaurants for dinner and when we came to our reservation, we were not on the list that was embarrassing to see, and it was not only us. There was a few more couples. Also our room key did not work. We had to reprogram it a few times and even replaced them they still would not work. We would have to look for someone to help us to get in our room.

Before booking, I didn’t fully understand the concept of this hotel. I read many good reviews and the photos looked beautiful, so I was surprised to find that this is not just an adults-only resort. It has a topless-optional, highly sexual atmosphere, revealing outfits, and men in thongs. Check-in is at 3 PM. We arrived early and were told they would try to have our room ready around 2. We asked several times and were told it wasn’t ready. After I said I would mention this in my review, we were suddenly checked in at 2:45. We were also promised a “VIP breakfast,” but before it we spent 1.5 hours in a Premier membership sales presentation. Three different employees tried to sell us the package even after we declined. We lost valuable vacation time. There are many salespeople throughout the resort pushing memberships and extras. The “VIP dinner” was also presented as a benefit, but later we learned that the VIP table and extras cost additional money. Most entertainment happens around the pool. The beach was disappointing, with lots of seaweed in the water and along the shore, and we didn’t see it being regularly cleaned. We barely swam in the ocean. Food was okay. Most guests we saw were 50+. If you are specifically looking for this concept, you may enjoy it.

⚠️ RIU KUKULCÁN — WARNING: MONEY WAS STOLEN FROM MY ROOM The hotel itself was beautiful and clean. The drinks were weak, and the food was just okay. Unfortunately, my experience was completely ruined by a very serious incident. On my second day at the resort, I discovered that money was missing from my bag inside my hotel room. I immediately reported it to management. The manager assured me they would investigate the situation and told me I would receive an email with an update by the following day. I never received an email, phone call, or any follow-up whatsoever. What made the situation even worse was that when I checked out, the front desk staff acted as if they had no idea what I was talking about. There seemed to be no record, concern, or acknowledgment of such a serious complaint. I understand that incidents can happen anywhere, but the way management handled my report was extremely disappointing. When a guest reports missing money from their room, it should be taken seriously and followed up on promptly. A beautiful hotel means very little when a guest leaves feeling that their belongings were not secure and their concerns were ignored. Terrible handling of a very serious situation.

The hotel clean this was OK, but we always had trouble with getting towels napkins at the restaurants. They were always out. Butler we’re supposed to book restaurants for dinner and when we came to our reservation, we were not on the list that was embarrassing to see, and it was not only us. There was a few more couples. Also our room key did not work. We had to reprogram it a few times and even replaced them they still would not work. We would have to look for someone to help us to get in our room.

the staff went above and beyond. the pools were great and the spa was so relaxing. All the restaurants excellent.