London Pet-friendly Vacations

upon arriving at the hotel, a bit earlier than usual check in time, we were told our room was ready but we would need to pay an extra £40 per hour that we checked in before 3! they also add a service charge onto your bill but unfortunately felt like we were not serviced at all, the check in you do on a kiosk yourself as well as check out. Then when there was a time when what smelled like a gas leak was happening in our hallway and we requested our windows be unlocked so we could use them, we had to speak with the front desk 3 times before anyone came up. Overall just felt like a different experience since the last time we stayed — first time felt like quiet luxury, this time a bit underwhelming and not worth it to return.

Spacious, clean, fantastic staff that went above and beyond. Breakfast was incredible... bed was faboulously comfortable. Could not have asked for more!

Exceptionally clean and friendly property.

Clean and well maintained. Historical. Stuff were kind. Breakfast was nice. Area is quiet and within reach of many attractions. I will consider it in the future.

We had a wonderful stay at this hotel really enjoyed all aspects. Room so comfortable with beautiful views over Hyde park.

Spacious, clean, fantastic staff that went above and beyond. Breakfast was incredible... bed was faboulously comfortable. Could not have asked for more!

Exceptionally clean and friendly property.

Clean and well maintained. Historical. Stuff were kind. Breakfast was nice. Area is quiet and within reach of many attractions. I will consider it in the future.

upon arriving at the hotel, a bit earlier than usual check in time, we were told our room was ready but we would need to pay an extra £40 per hour that we checked in before 3! they also add a service charge onto your bill but unfortunately felt like we were not serviced at all, the check in you do on a kiosk yourself as well as check out. Then when there was a time when what smelled like a gas leak was happening in our hallway and we requested our windows be unlocked so we could use them, we had to speak with the front desk 3 times before anyone came up. Overall just felt like a different experience since the last time we stayed — first time felt like quiet luxury, this time a bit underwhelming and not worth it to return.

The room was quiet but needs to be updated . The bedsheets were clean, the TV worked, the bathrooms were terribly small. The barn door to the bathroom did not work properly and it was right across from our bed. The front desk staff was helpful. The housekeeping service was okay. It took 30-45 mins for an iron and a bottle of water. The lobby was beautiful. If they renovated the rooms like the lobby, I would come back.

Absolutely wonderful with fantastic staff, comfortable and clean rooms ...did I mention the charming and professional staff? The tea was festive, the jazz nightly was great, and the food at every meal was just great especially breakfast. We can't tell you how much we enjoyed the hotel and its location near British museum and Russell square. Close to underground and just a delight. We will go back.

Room is clean and staff are friendly.

Sadly we were given a room that had not been cleaned! After a 6 hour drive this was very annoying- then had to be reallocated a new room on the 9th floor all taking time and hassle which could easily have been avoided!

Everything about this hotel was excellent. The staff were amazing and the food was very good. Location was fantasic. We will be back