インドネシアでのラグジュアリー旅行

I love this hotel. It couldn't be better. The staff were so kind and helpful. It's heaven.

今回は約7年ぶり2度目の宿泊でした。 ほとんどのスタッフの方は親切でホスピタリティ溢れるサービスでした。立地もとても良いです。 気になったのは、時々こちらから挨拶をしても無視するスタッフがいたり、チェックアウト時に急かされたり、カードがオーバーリミットで使えないなど不正確な情報を伝えられ、困惑した事です。 実際にはカードに問題はなくお支払いできました。 スタッフの方々基本的にはとても良い方々ですがチェックアウト時の対応は5星とは少しかけ離れていたかと思います。

First of all, I was truly impressed by how secure this hotel is. In Bali, there are many bikes and cars, and crossing the street can be difficult, but the hotel security staff kindly and cheerfully help guests cross the road. When vehicles enter the premises, they also carefully check around the car to ensure safety, which I found very reassuring. At check-in, all the front desk staff welcomed us with warm smiles. Even though I don’t speak English well, they kindly used a translator device and guided us carefully all the way to our room, which was very helpful in such a large hotel. The entire property, including the rooms, is extremely clean. There is also a pool, and I was impressed to see the staff cleaning leaves from the water every morning. The maintenance and cleaning of the grounds were also consistently well done. There’s a beach just across from the hotel, and I really appreciated that we could enjoy both the pool and the beach with towel rentals available. Above all, whenever we had any concerns, every staff member responded with a warm smile and a helpful attitude. As a mother traveling with a child, I was quite anxious at first, but thanks to the wonderful staff, we had a safe and truly enjoyable stay. I especially want to thank Ms. Tiur, who helped us during check-in. Her beautiful smile and kind support, even using a translation device to communicate with someone like me who doesn’t speak English, really made me feel at ease. She continued to check in on u

敷地が広い。 ヨガパビリオンが素晴らしい。

朝のバルコニーからの眺め最高でした！ ホテル周辺はかなり交通量が多く、徒歩でのショッピングは大変疲れます…(ホテルには関係ないです) スパも最高で待機場所は静かで風が気持違う良くとても良かったです。

I love this hotel. It couldn't be better. The staff were so kind and helpful. It's heaven.

今回は約7年ぶり2度目の宿泊でした。 ほとんどのスタッフの方は親切でホスピタリティ溢れるサービスでした。立地もとても良いです。 気になったのは、時々こちらから挨拶をしても無視するスタッフがいたり、チェックアウト時に急かされたり、カードがオーバーリミットで使えないなど不正確な情報を伝えられ、困惑した事です。 実際にはカードに問題はなくお支払いできました。 スタッフの方々基本的にはとても良い方々ですがチェックアウト時の対応は5星とは少しかけ離れていたかと思います。

First of all, I was truly impressed by how secure this hotel is. In Bali, there are many bikes and cars, and crossing the street can be difficult, but the hotel security staff kindly and cheerfully help guests cross the road. When vehicles enter the premises, they also carefully check around the car to ensure safety, which I found very reassuring. At check-in, all the front desk staff welcomed us with warm smiles. Even though I don’t speak English well, they kindly used a translator device and guided us carefully all the way to our room, which was very helpful in such a large hotel. The entire property, including the rooms, is extremely clean. There is also a pool, and I was impressed to see the staff cleaning leaves from the water every morning. The maintenance and cleaning of the grounds were also consistently well done. There’s a beach just across from the hotel, and I really appreciated that we could enjoy both the pool and the beach with towel rentals available. Above all, whenever we had any concerns, every staff member responded with a warm smile and a helpful attitude. As a mother traveling with a child, I was quite anxious at first, but thanks to the wonderful staff, we had a safe and truly enjoyable stay. I especially want to thank Ms. Tiur, who helped us during check-in. Her beautiful smile and kind support, even using a translation device to communicate with someone like me who doesn’t speak English, really made me feel at ease. She continued to check in on u

本館と違う場所でしたが、通りを渡る時もスタッフの方が車とバイクの通行を止めてくれたりその他もスタッフの方のサービスがきめ細やかで素晴らしかったです。 あと、何よりもインフィニティプールからのサンセットは最高でした！多少天気が悪くても、静かですし楽しめます。

とても静かで、全体的な雰囲気が最高でした。都会から逃れて休日を過ごすにはもってこいの場所です。

日本人のスタッフがいてとてもスムーズに手続きできました。誕生日のサプライズをしたいことを伝えたらバースデープレートを用意してくれとてもよかったです！

I love this hotel. It couldn't be better. The staff were so kind and helpful. It's heaven.

First of all, I was truly impressed by how secure this hotel is. In Bali, there are many bikes and cars, and crossing the street can be difficult, but the hotel security staff kindly and cheerfully help guests cross the road. When vehicles enter the premises, they also carefully check around the car to ensure safety, which I found very reassuring. At check-in, all the front desk staff welcomed us with warm smiles. Even though I don’t speak English well, they kindly used a translator device and guided us carefully all the way to our room, which was very helpful in such a large hotel. The entire property, including the rooms, is extremely clean. There is also a pool, and I was impressed to see the staff cleaning leaves from the water every morning. The maintenance and cleaning of the grounds were also consistently well done. There’s a beach just across from the hotel, and I really appreciated that we could enjoy both the pool and the beach with towel rentals available. Above all, whenever we had any concerns, every staff member responded with a warm smile and a helpful attitude. As a mother traveling with a child, I was quite anxious at first, but thanks to the wonderful staff, we had a safe and truly enjoyable stay. I especially want to thank Ms. Tiur, who helped us during check-in. Her beautiful smile and kind support, even using a translation device to communicate with someone like me who doesn’t speak English, really made me feel at ease. She continued to check in on u

朝のバルコニーからの眺め最高でした！ ホテル周辺はかなり交通量が多く、徒歩でのショッピングは大変疲れます…(ホテルには関係ないです) スパも最高で待機場所は静かで風が気持違う良くとても良かったです。