Thousand Islands Luxury Vacations

Excellent overall !! I would definitely return !

Staff is good, management is good.....it just lost the classic Hollywood style it was known for

Amazing hotel, great history and awesome staff

Great hotel, rooms were nice

Room was spotless, ambiance of hotel did not disappoint

Staff shortage waited over 45 min to check in and check out. No final email reciept yet

Amazing hotel, great history and awesome staff

Room was spotless, ambiance of hotel did not disappoint

Clean room, excellent staff at the front desk, dining room, pool staff, and beach staff. Sergiy was especially helpful telling us all about the hotel.

Lovely staff. Incredible property. The hype is real. This is by far and away the nicest property we’ve stayed at in Manhattan in a long time.

I originally came to New York for work, but at the last minute decided to extend my stay by two nights to live out my Kevin McCallister-at-The-Plaza dream—and I am so glad I trusted my gut. From the moment I arrived, the experience was exceptional. I was delightfully upgraded to an incredible room that quite literally took my breath away the second I stepped inside. Every detail was thoughtfully done—the bedding, the décor, the ambiance. It felt effortlessly luxurious: modern yet classic, timeless without feeling stuffy. The staff were absolutely wonderful—warm, attentive, and genuinely kind. I enjoyed afternoon tea, which was lovely and perfectly done, and then fully leaned into the experience. I spent those two nights truly in the hotel: long baths, lounging in a plush robe, ordering room service, and savoring every minute of it. It was indulgent in the best way possible and worth every single penny. I’m so grateful I made the spontaneous decision to stay—it turned a work trip into a truly memorable experience. Everything was absolutely perfect. I will be back 1000000%. This is officially my new go-to every time I’m in town.