Lugu Luxury Vacations

Staff were very friendly and helpful. Parts of the facility extremely dated. While the place was not dirty, it could benefit from a deep clean.

Staff are courteous and the room is very clean.

They have got an excellent restaurant for impressive dinner menu and an amazing variety of breakfast. Both the public and private bath in the room were amazing. Since we have stayed 2 nights at the hotel, we get to try different onsen there (they swap the female and male onsen area every night). The location is also very close to the metro station with a number of restaurants nearby.

WiFi is very slow. The rest is very good, restaurant, breakfast, other amenities in the hotel.

Interesting though confusing place. Rooms are big and comfy and hotel locations’ good. But it’s very dark in there - lobby, breakfast room, amenities: no windows whatsoever. Rooms do have windows but there is like 15 different switches to turn on and off the lights and that’s still did not allow me to turn off an armoire (?) or a spot in the bathroom window. When you do turn them off, they turn on by themselves a bit later. I guess you want to have the staff explain that to you or just remove the main card to power the whole room off. So it’s an experience, in any case. Not bad but still different 😆

The food was good except Chef did nit cater to our requests like well done meat and bacon. I appreciate the packed breakfast they prepared for us and assistance they provided to call our ride to the airport. Our rooms were always kept clean. Overall, our stay was pleasant.

Gorgeous hotel. We had a huge corner room with bathtub, rain shower, two sinks, hi-tech lighting, double closet. Multiple restaurants with NY City/Tokyo prices.

I feel like my second home ….

Staff were very friendly and helpful. Parts of the facility extremely dated. While the place was not dirty, it could benefit from a deep clean.

Staff are courteous and the room is very clean.

Great location. Staffs were friendly and helpful. The bathroom is a little tight, otherwise the room is okay.

Nice location and friendly staff. Great breakfast choices and qualities. Downside is slow internet speed, sluggish browsing. Guest room seems a bit aged and needs some renovation.

Excellent staff and customer service