Ap Lei Chau Luxury Vacations

Clean, friendly staff

Limited dining options in the property

Very good and friendly services. Convenience to shop and get to the transportation.

Great property with exceptional service from all the staff. Would absolutely stay there again, in fact it is our second stay.

Take bus A22 from airport and alight at the bus stop 150 m away from the hotel . MRT is also not far from the corner , with the lift exit near to the hotel (great for those who can’t climb stairs). Walking distance to food eateries such as Australian milk and temple street. You can also walk to the train station to take the high speed train to shenzhen. My request for high floor and rooms near to each other were met. Staff was friendly and overall enjoyed my stay

Very good and friendly services. Convenience to shop and get to the transportation.

Limited dining options in the property

Great property with exceptional service from all the staff. Would absolutely stay there again, in fact it is our second stay.

Clean, friendly staff

The team of doormen were exceptional. Very proactive, warm smiles and great attentiveness. There was A and a few others whose names I didn’t catch helped set the tone from the start. A special mention to J, Lobby Ambassador. When I was taking work calls in the lobby lounge, he came and offered a bottle of water. He extends this courtesy and charm to every guest. The ability to go beyond scripted professionalism made interactions a lot more genuine. Everything in the room was tidied and clean, amenities were replenished. Room was on the older side for sure. We got the harbour view on a high floor which was a pretty decent view. Food quality and variety for buffet breakfast was as expected. A negative incident occurred while we were having breakfast on Sunday. A manager could be heard in view of all other guests, calling a staff with a disparaging remark. Calling the staff ‘zero brain’ to his supervisor. Also, instead of calling the staff by name, he went ‘Oei! Hey!’. That is rude. This is not a situation of ‘respecting the hierarchy’ or ‘language barrier’. Wherever one works, you learn the locality and assimilate. These actions undermine basic human dignity and consistency of the Mandarin Oriental service ethos. The external customer is important, so is the internal customer. Leadership, especially in a hospitality establishment is more than just putting on a tailored suit and fancy shoes. Leadership is not a title, it is a burden.

Limited dining options in the property

Bed is clean and comfortable

Clean, friendly staff

Fair accommodation. Need more improvement.