South Shore Kid friendly Vacations

Good location and price

The hotel itself is so beautiful and well-maintained. However, it is SO expensive that I expect a certain level of service. There was a huge line at check-in, it took 40 minutes, and no staff seemed to know what was going on. We felt very “on our own.” The staff who delivered room service was very nice though.

Beautifully renovated and perfectly quiet. Would definitely stay here again!

Yes — the strongest review isn’t the longest one. You want someone who normally stays at Four Seasons/Mandarin Oriental to immediately understand: this hotel may be marketed and priced as luxury, but it does not deliver the type of luxury you are expecting. Keep the specific incidents because they make the criticism credible. If you’re a Four Seasons or Mandarin Oriental person, I would not recommend 1 Hotel San Francisco. The hotel may occupy a similar price bracket, but in my experience, it does not offer a comparable standard of service, attention to detail or refinement. The emphasis here is clearly on eco-conscious design rather than traditional five-star hospitality, and I wish I had understood that distinction before booking. Service felt inconsistent from arrival. I watched another guest receive a considerably more thorough introduction to the hotel than I did. Throughout my stay, there were also none of the small anticipatory touches I associate with genuine luxury hospitality — even something as simple as assistance opening the car door wasn’t consistent. Housekeeping reinforced that impression. The bed was made, but belongings I had left around the room remained scattered rather than being thoughtfully arranged. Of course, I don’t expect staff to interfere with personal possessions, but luxury housekeeping usually has a noticeable level of care and presentation that was absent here. An Uber Eats delivery became unnecessarily complicated. The hotel wouldn’t all

It’s a nice hotel but it’s definitely not worth the price of the room. The pool is super tiny and will be overtaken by children. The only restaurant onsite is priced extremely high and the service is terrible; slow, expect to sit there for 2.5 hours. I also ordered a $130 bottle of prosecco but paid around $193 for it due to charges of having it delivered to my room, (from the restaurant onsite?) Paying $63 extra for having delivered what you order from the menu in your room is absurd. I have stayed at the Four Seasons, The Ritz, etc. and none have been as desperately money hungry as Oceana. I paid about $1050 for the one night and honestly people could get a way better experience for that price anywhere else. Expect to get charged for breathing at Oceana. I wouldn’t go back there.

Beautifully renovated and perfectly quiet. Would definitely stay here again!

The hotel itself is so beautiful and well-maintained. However, it is SO expensive that I expect a certain level of service. There was a huge line at check-in, it took 40 minutes, and no staff seemed to know what was going on. We felt very “on our own.” The staff who delivered room service was very nice though.

Yes — the strongest review isn’t the longest one. You want someone who normally stays at Four Seasons/Mandarin Oriental to immediately understand: this hotel may be marketed and priced as luxury, but it does not deliver the type of luxury you are expecting. Keep the specific incidents because they make the criticism credible. If you’re a Four Seasons or Mandarin Oriental person, I would not recommend 1 Hotel San Francisco. The hotel may occupy a similar price bracket, but in my experience, it does not offer a comparable standard of service, attention to detail or refinement. The emphasis here is clearly on eco-conscious design rather than traditional five-star hospitality, and I wish I had understood that distinction before booking. Service felt inconsistent from arrival. I watched another guest receive a considerably more thorough introduction to the hotel than I did. Throughout my stay, there were also none of the small anticipatory touches I associate with genuine luxury hospitality — even something as simple as assistance opening the car door wasn’t consistent. Housekeeping reinforced that impression. The bed was made, but belongings I had left around the room remained scattered rather than being thoughtfully arranged. Of course, I don’t expect staff to interfere with personal possessions, but luxury housekeeping usually has a noticeable level of care and presentation that was absent here. An Uber Eats delivery became unnecessarily complicated. The hotel wouldn’t all

The hotel was beautiful, but the staff walked into our room three separate times because we couldn’t make it to the door fast enough.

It’s a nice hotel but it’s definitely not worth the price of the room. The pool is super tiny and will be overtaken by children. The only restaurant onsite is priced extremely high and the service is terrible; slow, expect to sit there for 2.5 hours. I also ordered a $130 bottle of prosecco but paid around $193 for it due to charges of having it delivered to my room, (from the restaurant onsite?) Paying $63 extra for having delivered what you order from the menu in your room is absurd. I have stayed at the Four Seasons, The Ritz, etc. and none have been as desperately money hungry as Oceana. I paid about $1050 for the one night and honestly people could get a way better experience for that price anywhere else. Expect to get charged for breathing at Oceana. I wouldn’t go back there.

This was such a beautiful hotel to stay at and the staff is top notch