West India Cheap Vacations

I stayed at IRA by Orchid for 7 days, and unfortunately, the experience was underwhelming. The property is in desperate need of TLC. We faced issues with room cleanliness and extremely low water pressure in the sink. While the staff did eventually move us to a different room after 3 days of complaining, no compensation or apology for the initial discomfort was offered. Additionally, the breakfast was very repetitive; in a week-long stay, there was zero change to the menu. The biggest disappointment, however, was the staff’s inability to listen to guest complaints—they seem to acknowledge the issue but don't take proactive steps to fix it. For the price and the brand name, I expected much better service and maintenance.

Staff are very good and very helpful

Excellent service loved it

Hotel room was generous size, clean and luxurious. Swimming pool area was an oasis of calm. Staff and service were the best - Imani helped me at the end of my stay get a lovely coffee. All staff provided 5 star service too.

Clean room, very helpfull staff very good breakfast

Staff are very good and very helpful

Excellent service loved it

Hotel room was generous size, clean and luxurious. Swimming pool area was an oasis of calm. Staff and service were the best - Imani helped me at the end of my stay get a lovely coffee. All staff provided 5 star service too.

Nice hotel, nice room.

Staff are very good and very helpful

I stayed at IRA by Orchid for 7 days, and unfortunately, the experience was underwhelming. The property is in desperate need of TLC. We faced issues with room cleanliness and extremely low water pressure in the sink. While the staff did eventually move us to a different room after 3 days of complaining, no compensation or apology for the initial discomfort was offered. Additionally, the breakfast was very repetitive; in a week-long stay, there was zero change to the menu. The biggest disappointment, however, was the staff’s inability to listen to guest complaints—they seem to acknowledge the issue but don't take proactive steps to fix it. For the price and the brand name, I expected much better service and maintenance.