Disney's Boardwalk Beach Vacations

We booked the two-bedroom suite with a double sofa bed for our family of five, knowing we would need to use the sofa bed. Before arriving, I called to let the hotel know we would be checking in late. The room itself was fine, but there was no bedding provided for the sofa bed. At around 1:00 a.m., I went to the front desk and was told it would take over an hour to get sheets and that there were no pillows available at all. After a long day of travel, this was extremely frustrating. Unfortunately, the staff was also rude and showed little concern for the situation. The next morning, I asked to speak with the property manager. I left my name and phone number, but I never received a call back. We also discovered a $49-per-night resort fee that was not disclosed on Expedia when we booked. When I asked about it, the staff was again dismissive and unwilling to help. Overall, the hotel is just okay and feels somewhat run-down for the price. As a family traveling with an autistic daughter, we were especially disappointed by the lack of accommodation and customer service. We expected a much better experience and would not stay here again.

Exceptional.

The property was clean and our room was spacious. There are lots of amenities to do onsite.

We booked the two-bedroom suite with a double sofa bed for our family of five, knowing we would need to use the sofa bed. Before arriving, I called to let the hotel know we would be checking in late. The room itself was fine, but there was no bedding provided for the sofa bed. At around 1:00 a.m., I went to the front desk and was told it would take over an hour to get sheets and that there were no pillows available at all. After a long day of travel, this was extremely frustrating. Unfortunately, the staff was also rude and showed little concern for the situation. The next morning, I asked to speak with the property manager. I left my name and phone number, but I never received a call back. We also discovered a $49-per-night resort fee that was not disclosed on Expedia when we booked. When I asked about it, the staff was again dismissive and unwilling to help. Overall, the hotel is just okay and feels somewhat run-down for the price. As a family traveling with an autistic daughter, we were especially disappointed by the lack of accommodation and customer service. We expected a much better experience and would not stay here again.

Everything else is good except: Elevator is busy and long waiting time. Breakfast area is in chaos. $26 dollar parking fee per night which is not showing online.

The Delaney was the quietest hotel I’ve ever stayed. The beds and pillows were very comfortable. This means a lot to me as I have fibromyalgia and spondylosis. The on site tavern was an excellent spot for meals. Every meal I had was top notch. The bartenders were great, friendly and helpful. Free parking was an huge plus! The only complaint I have is that the front desk was without an employee often during the day and evening. When they were there they were helpful. The housekeeping staff was phenomenal and assisted me with my needs.

Very clean and organized