Kim Ma Beach Vacations

Even though there was a problem with the dates we booked aligning with their schedule, Catherine Cruises went above and beyond to ensure we were on an equally luxurious cruise ship with another company to suit our schedule. And rather than just handing us over to another company, they proactively managed the whole thing with amazing communications and care levels. This demonstrates an exceptional level of commitment to customer service - even when we're not even on their boat! We hope to revisit them and experience their service on their own boat soon! Defo a big thumbs up to this company.

The staff were very pleasant and assisted with every query.

HOTEL du LAC SIGNATURE is without doubt one of the finest hotels I have experienced in Asia, and the fact that it has only just opened makes it even more impressive. Everything feels brand new—polished interiors, spotless rooms, and a design that combines modern luxury with subtle charm. Beyond the facilities, it was the hospitality that left the strongest impression. On my birthday, the front desk team surprised me with a cake and gathered together to sing. It was such a thoughtful gesture that brought genuine emotion and made my stay unforgettable. These personal touches are what elevate a hotel from simply “good” to truly extraordinary. The breakfast each morning was delicious, with plenty of variety and beautifully presented dishes. Every staff member I encountered was professional, kind, and always smiling. The location is unbeatable—right in the Old Quarter, close to the famous Train Street, yet perfectly quiet once you’re inside. This hotel proves that luxury is not only about the building or the décor, but also about the way people make you feel. Here, I felt cared for, celebrated, and at home.

HOTEL du LAC SIGNATURE is without doubt one of the finest hotels I have experienced in Asia, and the fact that it has only just opened makes it even more impressive. Everything feels brand new—polished interiors, spotless rooms, and a design that combines modern luxury with subtle charm. Beyond the facilities, it was the hospitality that left the strongest impression. On my birthday, the front desk team surprised me with a cake and gathered together to sing. It was such a thoughtful gesture that brought genuine emotion and made my stay unforgettable. These personal touches are what elevate a hotel from simply “good” to truly extraordinary. The breakfast each morning was delicious, with plenty of variety and beautifully presented dishes. Every staff member I encountered was professional, kind, and always smiling. The location is unbeatable—right in the Old Quarter, close to the famous Train Street, yet perfectly quiet once you’re inside. This hotel proves that luxury is not only about the building or the décor, but also about the way people make you feel. Here, I felt cared for, celebrated, and at home.

Even though there was a problem with the dates we booked aligning with their schedule, Catherine Cruises went above and beyond to ensure we were on an equally luxurious cruise ship with another company to suit our schedule. And rather than just handing us over to another company, they proactively managed the whole thing with amazing communications and care levels. This demonstrates an exceptional level of commitment to customer service - even when we're not even on their boat! We hope to revisit them and experience their service on their own boat soon! Defo a big thumbs up to this company.

I had a wonderful experience at this hotel. The staff truly went above and beyond to make my stay comfortable and enjoyable. From the moment I arrived, everyone was incredibly welcoming and attentive. They were always available to answer questions, offer recommendations, and accommodate any special requests I had. Their genuine hospitality made me feel right at home. I highly recommend this hotel to anyone looking for excellent service and a friendly atmosphere. I would definitely stay here again!

Even though there was a problem with the dates we booked aligning with their schedule, Catherine Cruises went above and beyond to ensure we were on an equally luxurious cruise ship with another company to suit our schedule. And rather than just handing us over to another company, they proactively managed the whole thing with amazing communications and care levels. This demonstrates an exceptional level of commitment to customer service - even when we're not even on their boat! We hope to revisit them and experience their service on their own boat soon! Defo a big thumbs up to this company.

Great stay Lovely staff Breakfast 👍

I had a wonderful experience at this hotel. The staff truly went above and beyond to make my stay comfortable and enjoyable. From the moment I arrived, everyone was incredibly welcoming and attentive. They were always available to answer questions, offer recommendations, and accommodate any special requests I had. Their genuine hospitality made me feel right at home. I highly recommend this hotel to anyone looking for excellent service and a friendly atmosphere. I would definitely stay here again!