Jones Beach Island Beach Vacations

I booked a beautiful studio apartment that had everything I could possibly need. The room was quite spacious for NYC. Hotel staff answered my questions via text which was super convenient.

I booked this hotel because of its safe location and specifically because it had a pool. The pool was freezing, not like 80 degrees cold like 65 or less. The first night the “lifeguard” (which is totally unnecessary for such a small and shallow pool) just stared at us awkwardly as he was talking on his phone. The room had fruit flies upon our arrival. The people staying above had children running and jumping literally ALL the time. Thankfully when I called the desk they said they would call and speak to them. The staff is not friendly at all. When you call the desk they are not professional or kind. They make you feel like an inconvenience. There were two team members who made our stay tolerable. Hana and Carmen. Both of these individuals were actually genuinely kind, helpful and a joy to interact with. We paid over $1100 to stay here for two nights. I would not recommend and would not come back.

The managers need complete retraining or higher managers that are way more capable in dealing with customers and not fighting and arguing with them and telling them they’re wrong

The managers need complete retraining or higher managers that are way more capable in dealing with customers and not fighting and arguing with them and telling them they’re wrong