Heart of England All inclusive Vacations

It was a great stay. Staff and management were very helpful and accommodating. The only downside was the slow WiFi connection but overall i highly recommend!

Great rooms, nicely laid out rooms, spacious. Good area, nice cafes and pubs and metro in the area.

The buffet breakfast was surprisingly good with a large selection. We stayed during bank holiday, whatever that is, and a lot of places weren't open.

We stayed for 8 days and the stay was pleasant.

Conveniently located to transportation and very walkable, many restaurants.

We will return to this hotel when travelling to London. A very welcoming hotel from reception, lounge, head Concierge Peter, doormen and cleaning staff. Everyone had a smile. great location for walking to venues and restaurants.

The service was exceptional. On the second morning I was woken by the sounds of construction taking place in the room above mine. It went on for hours. When I informed the staff at reception, with my permission they moved my things to a suite while I was out. I was traveling alone so the suite wasn't essential, but I appreciated the gesture. All of the staff was very kind and welcoming. A steak ordered from room service at 2 AM exceeded expectations. A great experience overall.

loved the attentiveness

It was a great stay. Staff and management were very helpful and accommodating. The only downside was the slow WiFi connection but overall i highly recommend!

The buffet breakfast was surprisingly good with a large selection. We stayed during bank holiday, whatever that is, and a lot of places weren't open.

Helpful, polite staff

What was to like? We were upgraded to a suite (which is great). What is not to like? The suite was located in the basement , literally the basement with no windows. It was not clear initially because of the lighting but there was no windows; however, that was not the worst part. There was a very bad (subtle) odor coming from some part of the room. We eventually found it coming from the curtains/walls. We asked for it to be replaced and not sure if it was replaced but the bad odor remained. Definitely not worth the upgrade. I am sure not all rooms are like this but please avoid the suite in the basement.

Classic Hotel in ideal Location. Rear garden are is an absolute delight.