North San Antonio - SAT All inclusive Vacations

Hotel iteself was very nice, staff were very friendly and helpful but several homeless people around the area of the hotel. A block away saw someone defecating on the side of the street.

This place is the best resort I have been to. Every year it gets better and added amenities.

Everything in order

Check in delayed, did not receive notice when informed would when room was ready. Room not fully set up: one facecloth, garbage bags resting beside bin, and warm refrigerator. Air conditioner was not working in room, hot to sleep in. Room very loud, could hear other guests yelling, running in hallways and above room, slamming doors at late and early hours, when paid extra for higher room level to avoid this. Have stayed here before as first pick for relaxation and comfort, unfortunately this was quite unsatisfactory this trip when traveling from afar.

Front desk staff was over the top nice. Even switched rooms to accommodate our child wanting a different view.

Thompson is now the standard for my visits to San Antonio. They put every hotel in their place in this city while emerging as the pinnacle of comfort and quality service for any travel purpose. I do not have a single complaint about my 3 night stay. I look forward to my next visit!