Balkan Mountains All inclusive Vacations

Staff was very nice. Room was very clean. Lovely breakfast. Good location. Property was a little run down which is why I am only giving it 4 stars.

It is slose to any point of interest by walking.

Absolutely amazing time we had at this venue. It is a sku resort town in the mountains & the buffet style meals were incredible.

The pipes of toilet stink all the room, people screaming all the time, the staff was helpful but the smell and the rooms were disappointing

Very nice, clean, quiet hotel, great for doing your business! Staff was very polite and make you to feel special! Especially the restaurant staff (Rafi is smiling girl and very helpful)

The pipes of toilet stink all the room, people screaming all the time, the staff was helpful but the smell and the rooms were disappointing

Picked this hotel as it was a bit quirkier than others that are more centrally based and part of chains. Room was good and spacious. AC worked like a dream and was easily controllable from within the room. Wifi was solid and worked EVERYWHERE in the hotel. Food and drinks at the rooftop restaurant were very good (although the view is not as described on the website). Breakfast was limited but was enough and did the job. All staff, including the cleaners and those working the breakfast area were very nice. Reception staff were excellent. Pool area was good. Had an issue with neighbouring guests but was handled professionally by reception staff. Hotel website says there is 'zero tolerance' and a 'one warning' approach, but this family had multiple complaints about them over the course of the week from multiple guests but were allowed to stay. Snack options (vending machine perhaps) would be good as the hotel bar was closed the whole time we were there (there is a small 24 hour shop just over the road). Pool flooring area is EXTREMELY slippery when wet and mandatory swimming caps is a silly rule they enforce. Also, a lot of guests were intent on just doing lengths in the pool, so there is limited time to just chill in the pool (although we found it to be fairly quiet in the afternoons).