Governador Island Adventure Vacations

The disappointment started when I asked about an early check in. The rudeness of the email I received was impressive. It was not helpful, not clear, the language was poor, and the tone was simply rude, to the point that I had to complain about it. The room itself felt like they were constantly trying to patch things up rather than properly maintain it. The toilet door was only half painted and showed clear signs of wear and tear. The same could be said for almost everything in the toilet. Near reception, by the lift, there was a socket hanging from the wall. Maybe they were planning to install a light there? I really don't know. The signs everywhere looked old and tired, and overall, I don't even have words for the condition of the place.

Staff 100%

Room was clean, spacious and comfortable. Staff was friendly ...the breakfast was extravagant....lots of good tasty options being constantly refilled. Close to shopping, food and the Copacabana beach. Excellent location. The bathroom design was horrible... though spacious the towels being hung above the toilet and open bidet was disgusting. . A towel rack on the blank wall would have been so much more sanitary. The air-conditioning was kept to the barest minimum...way too hot. I would however stay there again because the location is very convenient.

Hotel was under construction

Très bel hôtel. Très propre et bien située. Personnel attentionné. Nous avons adoré notre séjour. Nous recommandons.

Room facing the ocean in the fourth floor: Absolutely wonderful! We have never stayed in a Hyatt property before. After this experience, we look forward to visiting another Hyatt on future trips.

Staff 100%

Hotel was under construction