Punta Cana Adventure Vacations

Decent rooms, clean and maintained property. Room cleaning was not the best and most staff have limited to no English.

Staff seemed overwhelmed. Needed to stay one more night due to travel/airline issues...was informed they'd do all possible to keep us in same room only to be told late the night before we had to leave.

Excellent hotel Excellent service Concierge accommodating but hard to communicate with. Amenities outstanding.

We stayed at Secrets Cap Cana in a swim-out room. While we did receive a swim-out as booked, the initial room was clearly older, and the swim-out area was dark, cold, and very secluded. For us, it was essentially unusable — not the relaxing experience we expected or paid for. We raised the issue early and even offered to pay to move to a different room, but unfortunately, we weren’t relocated until day 3 of our 5-day stay, which was disappointing given the short length of the trip. That said, once we were moved, everything changed — and for the better. The new swim-out room was bright, open, and overlooked the main pool area, with bar service directly to our patio. It was sunny, lively, and exactly what we had envisioned from the start. There was no upcharge for the new room, and we truly appreciated that. Overall, the service throughout the resort was excellent, aside from the room delay. Food and drinks were good, and both the pool and beach areas were outstanding — beautiful, well-maintained, and enjoyable. Bottom line: Secrets Cap Cana is a fantastic resort with great amenities and service, but room location and condition matter. If you’re booking a swim-out, I’d strongly recommend confirming which section you’re in to avoid a similar experience. Once we were in the right room, the stay was absolutely worth it.

This was our first trip to the Dominican and certainly won’t be our last. The resort is absolutely gorgeous. The grounds and pools are very well maintained. The staff and service was a solid 10/10. The food was delicious and we always had a cold drink in our hands. The staff even filled our tub up outside with bubbles and rose petals on our last night. We plan on returning in May.

Staff seemed overwhelmed. Needed to stay one more night due to travel/airline issues...was informed they'd do all possible to keep us in same room only to be told late the night before we had to leave.

Excellent hotel Excellent service Concierge accommodating but hard to communicate with. Amenities outstanding.

We stayed at Secrets Cap Cana in a swim-out room. While we did receive a swim-out as booked, the initial room was clearly older, and the swim-out area was dark, cold, and very secluded. For us, it was essentially unusable — not the relaxing experience we expected or paid for. We raised the issue early and even offered to pay to move to a different room, but unfortunately, we weren’t relocated until day 3 of our 5-day stay, which was disappointing given the short length of the trip. That said, once we were moved, everything changed — and for the better. The new swim-out room was bright, open, and overlooked the main pool area, with bar service directly to our patio. It was sunny, lively, and exactly what we had envisioned from the start. There was no upcharge for the new room, and we truly appreciated that. Overall, the service throughout the resort was excellent, aside from the room delay. Food and drinks were good, and both the pool and beach areas were outstanding — beautiful, well-maintained, and enjoyable. Bottom line: Secrets Cap Cana is a fantastic resort with great amenities and service, but room location and condition matter. If you’re booking a swim-out, I’d strongly recommend confirming which section you’re in to avoid a similar experience. Once we were in the right room, the stay was absolutely worth it.

Staff seemed overwhelmed. Needed to stay one more night due to travel/airline issues...was informed they'd do all possible to keep us in same room only to be told late the night before we had to leave.

Excellent hotel Excellent service Concierge accommodating but hard to communicate with. Amenities outstanding.

We stayed at Secrets Cap Cana in a swim-out room. While we did receive a swim-out as booked, the initial room was clearly older, and the swim-out area was dark, cold, and very secluded. For us, it was essentially unusable — not the relaxing experience we expected or paid for. We raised the issue early and even offered to pay to move to a different room, but unfortunately, we weren’t relocated until day 3 of our 5-day stay, which was disappointing given the short length of the trip. That said, once we were moved, everything changed — and for the better. The new swim-out room was bright, open, and overlooked the main pool area, with bar service directly to our patio. It was sunny, lively, and exactly what we had envisioned from the start. There was no upcharge for the new room, and we truly appreciated that. Overall, the service throughout the resort was excellent, aside from the room delay. Food and drinks were good, and both the pool and beach areas were outstanding — beautiful, well-maintained, and enjoyable. Bottom line: Secrets Cap Cana is a fantastic resort with great amenities and service, but room location and condition matter. If you’re booking a swim-out, I’d strongly recommend confirming which section you’re in to avoid a similar experience. Once we were in the right room, the stay was absolutely worth it.