California Desert Adventure Vacations

If I could give this place zero stars I would. First, it was very hard to find the location because there is construction outside. When I finally found the place, there was one person at the desk who was extremely rude and condescending. She made fun of the way I spoke (mimicked me). I was in shock. I had already prepaid for the hotel so I didn't know what to do. I figured I would let it go since it's one night. I asked about parking - she said can't give me parking until I checked in. So I checked in and then after I paid for parking - she said she didn't have anymore key cards to the parking garage. She told me that every time I would need to go in or out of the garage I would need to come into the hotel and tell them and they would meet me at the garage (!) I asked politely how does this work if there's only one person at the desk. and where do I park to call you to help me with the garage (since there's no parking - only construction - outside the hotel). That set her off in an angry tirade. I was afraid for my safety at this hotel with this person in charge. I called my friend that I was meeting - she came over a few minutes later and I told her what happened. We checked the room - which had an intense chemical odor - can't breath. She refused to let me talk to a manager and refused to refund. It was such a twilight zone experience. STAY AWAY FROM THIS HORRID PLACE.

The hotel offers a truly memorable stay, blending comfort with a distinct sense of character that sets it apart from standard accommodations. From the moment of arrival, the atmosphere feels warm and thoughtfully designed, with staff who are attentive without being overwhelming.

We enjoyed a luau

Great hotel stayed a few times

We spent four beautiful days at the Langham Pasadena. It’s our second visit and we consider it one of our favorite hotels.

We enjoyed a luau

Great hotel stayed a few times

Stunning property. The location to Universal Studios was fantastic. Plus you can take an old fashioned open air bus to and from the park. The movie nights at the pool were awesome for the kiddos and adults.

The hotel is not bad, but it should not be categorized as a JW Marriot 5 stars. The rooms are clean and good, but not comfortable at all and the shower is not a 5 star hotel. The buffet is average nothing special and pricey. I have been in France JW Marriott all over the world and honestly, I was expecting something similar.

Great location and perfect choice for a family or couples excursion.

The room looked ok but when I checked the bed. There were bed bugs in the mattresses. The room smelled like mildew as well. I will not recommend anyone stay there. That’s why I left and went to another hotel.

This is a virtual/kiosk check in hotel which is limiting but can work when the technology works. When I arrived, the system was down and there was another person ahead of me waiting for it to come back up. After 15 minutes, it was operating again. This is a very basic hotel/motel-absolutely no frills and parking fees. It’s generally clean but garbage bins fill up and sit for a while before being emptied. There is no onsite staff - you’re on your own except for the virtual/remote agent depending on technology. This is a low end facility that charges appropriate rates for what you get. It’s clean but limited in every other way.