Phoenix Waterpark Vacations

Our room was amazing and HUGE overlooking the beautiful waterfalls and grounds... the staff was so kind and friendly. BTW please give MARC at the pool service, he was AMAZING and so genuine.... Loved this place and we're moving here because of the Cliffs!

This place is just ok. Older building, needs a lot of work. Our fridge was leaking, our shower faucet wouldn’t stop dripping water when turned off. Stain on my bed sheets. The reason I chose this hotel was for the water slides for my kids, which were not operating both days/times we were there. Dining is limited and prices are outrageous. The groundskeepers work hard but we saw a lot of cleaning supplies just laying around the hotel grounds. Not sure I would choose this place again.

I booked two rooms. Treating my son daughter in law and granddaughter. My room was available theirs was not. I have charges to my credit card for food that was to be expected but my son was asked for his credit card and was also charged for food. He arrived late and left at 6 am. I am concerned we were both charged for the same food purchases which consisted of 2 cocktails at pool then morning two breakfast sandwiches and coffee. It is concerning because at check-in I was charged incidental for both rooms why did they need my son’s credit card? I want Westin to know when a family member books two rooms that family member is covering the room. No need to double dip the credit card pool. That’s not hosting a guest in my opinion.

Gus in guest services outside of the lobby was incredibly friendly and accommodating Austin and Dorian at the front desk were great in helping with check in. I can’t remember her name but the pool staff manager was great too

Gus in guest services outside of the lobby was incredibly friendly and accommodating Austin and Dorian at the front desk were great in helping with check in. I can’t remember her name but the pool staff manager was great too

This place is just ok. Older building, needs a lot of work. Our fridge was leaking, our shower faucet wouldn’t stop dripping water when turned off. Stain on my bed sheets. The reason I chose this hotel was for the water slides for my kids, which were not operating both days/times we were there. Dining is limited and prices are outrageous. The groundskeepers work hard but we saw a lot of cleaning supplies just laying around the hotel grounds. Not sure I would choose this place again.

Our room was amazing and HUGE overlooking the beautiful waterfalls and grounds... the staff was so kind and friendly. BTW please give MARC at the pool service, he was AMAZING and so genuine.... Loved this place and we're moving here because of the Cliffs!

Our room was amazing and HUGE overlooking the beautiful waterfalls and grounds... the staff was so kind and friendly. BTW please give MARC at the pool service, he was AMAZING and so genuine.... Loved this place and we're moving here because of the Cliffs!

This place is just ok. Older building, needs a lot of work. Our fridge was leaking, our shower faucet wouldn’t stop dripping water when turned off. Stain on my bed sheets. The reason I chose this hotel was for the water slides for my kids, which were not operating both days/times we were there. Dining is limited and prices are outrageous. The groundskeepers work hard but we saw a lot of cleaning supplies just laying around the hotel grounds. Not sure I would choose this place again.

I booked two rooms. Treating my son daughter in law and granddaughter. My room was available theirs was not. I have charges to my credit card for food that was to be expected but my son was asked for his credit card and was also charged for food. He arrived late and left at 6 am. I am concerned we were both charged for the same food purchases which consisted of 2 cocktails at pool then morning two breakfast sandwiches and coffee. It is concerning because at check-in I was charged incidental for both rooms why did they need my son’s credit card? I want Westin to know when a family member books two rooms that family member is covering the room. No need to double dip the credit card pool. That’s not hosting a guest in my opinion.