Baie-James Ski Vacations

Staff was awesome and helpful

I had to cancel 2 nights of a 4 night reservation and they were very gracious and returned 2 nights charges.

The ice machine on our floor was inoperable and I asked for access to another floor so I could use their ice machine. I was initially told that I would be given access to another floor but just had to go to the front desk to ask for my key card to be re-keyed. But when I did that, I was given a different answer that all ice machines on all 56 floors of the hotel were not working. That seems very hard to believe. What the front desk told us was that we had to go to the coffee shop and ask them for Ice to fill our bucket. We had to do that several times in our three day stay. To me that seems ridiculous and they clearly were not being honest with us. Why would they turn off all ice machines on all 56 floors in the hotel? plus people staying in hotels need ice, to make drinks in the room or for ice chests to keep food from spoiling. In other respects, the hotel was good, but I consider this ice issue to be both a failure of the facility and also the service quality. A hotel that is supposed to be 4.5. Stars should have working ice machines. Even a motel 6 has working ice machines.

Nice clean rooms and pleasant staff. Room was run down. Hole in carpet, toilet not working properly, no tea or coffee making equipment and $15.99 for internet. Meanwhile free shoe polishing. Priorities seem to be off.

Wonderful stay! Looking forward to my next visit

Only hotel in a Vegas that doesnt have a casino.. And thats is awesome!

Beautiful property with a beautiful view from the rooftop bar. Unfortunately though, our bathroom was left unclean with a large skid mark in the toilet upon check in. This set our stay off on the wrong foot. While they tried to right the wrong, it unfortunately soured our stay. It is quite an expensive hotel and we really were expecting something else.

Wonderful stay! Looking forward to my next visit

Great place! i will come again that’s for sure. Comfortable beds and good shower pressure, You will be glad you stayed here.

Clean was no good .

Small place with no frills but clean and quiet

I must say I never experienced a virtual live check-in before very quite interesting. Friendly staff, clean and the complementary drinks those machines are so CONVENIENT for the guests my favorite part of the stay, love my expressos and lattes! Celebrated my 40th birthday with my husband and stayed here for 3nights. Great location, close to many places such as shopping, grocery stores, or even a late night cravings (food). We enjoyed our stay.

The hotel is a short 2 minute walk to Times Square and Broadway. Excellent staff who goes above and beyond. Will definitely stay here again.