Appalachian Mountains Romantic Vacations

We absolutely loved this property and everything it had to offer. The view was stunning, the room service breakfast was delicious and the staff was so helpful and welcoming. My only complaint was the 210 bar where we went to get a drink Friday night and even though they saw us standing there proceeded to ignore us because they were talking to each other. We tried waiting for about 15 minutes but no acknowledgment so we ended up leaving. That’s the only reason I gave it 4 stars. Other than that we had a wonderful time and will be back.

I would only come back for the super friendly employees, that being said the hotel could use some serious upgrades. We had to rig our bathroom door in order for it to shut. We used our shoes, garbage can to keep it from opening. You can’t tell the difference between the bath mats and the towels. They need to be thrown out and replaced with new ones. It’s the ritz Carlton guys, yes run by Marriott but come on the towels, robes .. gross, felt like sandpaper. The throw pillows were stained and just disgusting. My expectations were sadly diminished the moment I walked into the room. I will say the convenience of transportation from the hotel room was priceless. Close to the Marta and free trolley was awesome. I’d come back solely for the friendliness of the employees. Barbara, who is retiring after 40 years of working at the hotel was just amazing! Come visit us in Florida. So sweet! None of the negatives mentioned here have anything to do with the employees, I blame management.

I would only come back for the super friendly employees, that being said the hotel could use some serious upgrades. We had to rig our bathroom door in order for it to shut. We used our shoes, garbage can to keep it from opening. You can’t tell the difference between the bath mats and the towels. They need to be thrown out and replaced with new ones. It’s the ritz Carlton guys, yes run by Marriott but come on the towels, robes .. gross, felt like sandpaper. The throw pillows were stained and just disgusting. My expectations were sadly diminished the moment I walked into the room. I will say the convenience of transportation from the hotel room was priceless. Close to the Marta and free trolley was awesome. I’d come back solely for the friendliness of the employees. Barbara, who is retiring after 40 years of working at the hotel was just amazing! Come visit us in Florida. So sweet! None of the negatives mentioned here have anything to do with the employees, I blame management.

We absolutely loved this property and everything it had to offer. The view was stunning, the room service breakfast was delicious and the staff was so helpful and welcoming. My only complaint was the 210 bar where we went to get a drink Friday night and even though they saw us standing there proceeded to ignore us because they were talking to each other. We tried waiting for about 15 minutes but no acknowledgment so we ended up leaving. That’s the only reason I gave it 4 stars. Other than that we had a wonderful time and will be back.

I would only come back for the super friendly employees, that being said the hotel could use some serious upgrades. We had to rig our bathroom door in order for it to shut. We used our shoes, garbage can to keep it from opening. You can’t tell the difference between the bath mats and the towels. They need to be thrown out and replaced with new ones. It’s the ritz Carlton guys, yes run by Marriott but come on the towels, robes .. gross, felt like sandpaper. The throw pillows were stained and just disgusting. My expectations were sadly diminished the moment I walked into the room. I will say the convenience of transportation from the hotel room was priceless. Close to the Marta and free trolley was awesome. I’d come back solely for the friendliness of the employees. Barbara, who is retiring after 40 years of working at the hotel was just amazing! Come visit us in Florida. So sweet! None of the negatives mentioned here have anything to do with the employees, I blame management.

I would only come back for the super friendly employees, that being said the hotel could use some serious upgrades. We had to rig our bathroom door in order for it to shut. We used our shoes, garbage can to keep it from opening. You can’t tell the difference between the bath mats and the towels. They need to be thrown out and replaced with new ones. It’s the ritz Carlton guys, yes run by Marriott but come on the towels, robes .. gross, felt like sandpaper. The throw pillows were stained and just disgusting. My expectations were sadly diminished the moment I walked into the room. I will say the convenience of transportation from the hotel room was priceless. Close to the Marta and free trolley was awesome. I’d come back solely for the friendliness of the employees. Barbara, who is retiring after 40 years of working at the hotel was just amazing! Come visit us in Florida. So sweet! None of the negatives mentioned here have anything to do with the employees, I blame management.