Norwalk Islands Luxury Vacations

Staff was great but that’s about it. Rooms and bathrooms are extremely small. You can hear everything from the hallways

Didn’t get refund

The Pierre is historic, located directly East of Central Park, and seemingly maintains a five star rating for precisely those attributes. The attractively priced suites are all interior facing on dimly lit lower floors. Don't expect to be upgraded for sunlight and a view without paying double. Also, room rates with 'breakfast included' have a restaurant credit, not a hotel credit. Ordering from the in-room breakfast menu simply to take advantage of my 'perk' resulted in hundreds of dollars in disputable charges. My membership in Taj's loyalty program resulted in zero benefits, which is a bit surprising as the company only operates two properties in North America.

The hotel was updated and very pleasing to look at inside. We enjoyed our stay.

Terrible hotel for children. They say that it's written all over their policies on their website but I can promise that I never saw once that children had so many restrictions. It was unbelievable. I have never in my life been to a hotel that has a pool but children aren't allowed to swim in it. The pool bar opens at 1130 am and children aren't allowed in after it opens. Since when does the bar have anything to do with kids swimming, everywhere has a bar and kids are allowed. They can swim for two hours 9am-1130am, and adults are allowed at that time too so basically kids can't even swim like they are kids. No splashing, no having fun, no being loud. What's even the point of opening the pool to kids at all. That should be in bold print all over every website for the hotel. If I would have known that I would have never spent 3600$ to stay there for the week. They gave me the worst apology too, and offered nothing in compensation. I wasn't the only one either, pretty much every parent I spoke to had no idea either. The location is great, the kids aren't allowed basically anywhere so make sure you find places outside the restaurant to eat, thankfully you are on Broadway, many places around to eat. Very disappointing to say the least.

The Pierre is historic, located directly East of Central Park, and seemingly maintains a five star rating for precisely those attributes. The attractively priced suites are all interior facing on dimly lit lower floors. Don't expect to be upgraded for sunlight and a view without paying double. Also, room rates with 'breakfast included' have a restaurant credit, not a hotel credit. Ordering from the in-room breakfast menu simply to take advantage of my 'perk' resulted in hundreds of dollars in disputable charges. My membership in Taj's loyalty program resulted in zero benefits, which is a bit surprising as the company only operates two properties in North America.

little far from time square.

Liked situation!

The breakfast bar was very clean and the variety of good was great!

Excelente atención al cliente

Liked situation!

The Pierre is historic, located directly East of Central Park, and seemingly maintains a five star rating for precisely those attributes. The attractively priced suites are all interior facing on dimly lit lower floors. Don't expect to be upgraded for sunlight and a view without paying double. Also, room rates with 'breakfast included' have a restaurant credit, not a hotel credit. Ordering from the in-room breakfast menu simply to take advantage of my 'perk' resulted in hundreds of dollars in disputable charges. My membership in Taj's loyalty program resulted in zero benefits, which is a bit surprising as the company only operates two properties in North America.

Excelente atención al cliente